Virginia Hicks
Ruther Glen,VA
Summary
General Manager with extensive experience at Woodfin Oil, specializing in operations management and staff development. Demonstrated expertise in financial planning and inventory control, leading to improved productivity and effective resolution of customer issues. Committed to maintaining high service standards and operational efficiency through collaborative team environments.
Overview
16
16
years of professional experience
Work History
General Manager
Woodfin Oil
Richmond, VA
09.2014 - Current
- Oversaw daily operations and ensured smooth workflow within the organization.
- Coordinated team schedules and allocated tasks to optimize productivity.
- Assisted in developing policies and procedures to enhance operational efficiency.
- Trained new staff on company protocols and operational standards.
- Resolved employee inquiries and addressed team concerns promptly and effectively.
- Implemented inventory management processes to maintain adequate supply levels.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Lunch Server
Sodexo Food Service
Spotsylvania, Virginia
11.2013 - 06.2014
- Assisted with food preparation and presentation for daily menus.
- Collaborated with kitchen staff to ensure timely meal service.
- Monitored food safety standards throughout service hours.
Claims Adjuster
GEICO
Fredericksburg, VA
01.2010 - 06.2012
- Evaluated insurance claims to determine validity and coverage.
- Reviewed policy details to ensure compliance with company standards.
- Communicated with clients to gather necessary documentation and information.
Education
Associate of Applied Science - Criminal Justice
ECPI University
Richmond08-2007
Skills
- Operations management
- Financial planning and budgeting
- Inventory management and control
- Policy development
- Staff training and development
- Customer relationship management
Timeline
General Manager
Woodfin Oil
09.2014 - Current
Lunch Server
Sodexo Food Service
11.2013 - 06.2014
Claims Adjuster
GEICO
01.2010 - 06.2012
Associate of Applied Science - Criminal Justice
ECPI University