Virginia Hoffman
Dundee,NY
Summary
Dedicated professional with a proven track record of providing exceptional care and support as evidenced by Rich Jacquier, where I enhanced client well-being and independence. Skilled in dementia care and documentation, I excel in compassionate client care, problem-solving, and multitasking. Achieved a significant improvement in client satisfaction through meticulous care plan adherence and effective communication.
Professional caregiver with substantial experience in delivering compassionate and attentive care. Adept at managing daily living activities, administering medications, and providing emotional support. Strong focus on teamwork and achieving results, adaptable to changing needs, and reliable in all situations. Skilled in fostering safe and nurturing environment, maintaining patient dignity, and enhancing overall well-being.
Overview
27
27
years of professional experience
Work History
Personal Caregiver
Rich Jacquier/ Venture Forthe
Bath, NY
04.2022 - 11.2024
- Maintained clean, safe, and well-organized patient environment.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Ensured client safety by closely monitoring their health conditions and promptly addressing any concerns or emergencies.
- Coordinated dental, medical, and hearing appointments for clients.
- Transported clients to appointments, ensuring timely and safe arrival.
Personal Care Assistant
Billy Hoffman
Dundee, NY
12.2020 - 03.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Coordinated access to essential services and resources to support client needs in New York.
- Interviewed and hired additional aides to provide comprehensive in-home care.
Personal Home Care Aide
Rich Jacquier
Bath, NY
10.2017 - 02.2021
- Enhanced clients'' emotional well-being by offering companionship and engaging conversations.
- Improved client''s daily living experience by providing personal care, meal preparation, and light housekeeping tasks.
- Assisted clients with mobility issues, helping them maintain independence and an active lifestyle.
- Managed household tasks such as laundry, grocery shopping, and organizing spaces for a clean living environment.
- Scheduled and coordinated medical appointments, ensuring timely transportation for clients.
- Prepared nutritious meals tailored to individual dietary needs, enhancing client health and satisfaction.
Assistant Manager
Burger King
Bath, NY
09.1997 - 05.2011
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Oversaw daily operations to maintain store cleanliness and organization.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Certified in food handling to ensure compliance with health and safety regulations.
Education
High School Diploma - Science
Hammondsport Central School
Hammondsport, NY06.1987
Skills
- Social interaction
- Compassionate care
- Dementia care
- Progress documentation
- Disability support
- Compassionate client care
- Case management experience
- Dependable and responsible
- Multitasking and organization
- Respectful and compassionate
- Verbal and written communication skills
- Problem-solving
- Time management
- Documentation
- Strong ethics
- HIPAA compliance
- Care plan adherence
Timeline
Personal Caregiver
Rich Jacquier/ Venture Forthe
04.2022 - 11.2024
Personal Care Assistant
Billy Hoffman
12.2020 - 03.2022
Personal Home Care Aide
Rich Jacquier
10.2017 - 02.2021
Assistant Manager
Burger King
09.1997 - 05.2011
High School Diploma - Science
Hammondsport Central School