Virginia Hooker
Morristown,Tennessee
Summary
Compassionate animal welfare professional with extensive experience in animal care and client relations. Proficient in Avimark and VetCove PIMS systems, enhancing operational efficiency. Demonstrated ability to support both animals and their owners through effective communication and service delivery.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Lakeway Animal Hospital
Jefferson City, Tennessee
08.2026 - Current
- Assisted clients with scheduling appointments and managing pet records.
- Provided information on services and products to pet owners.
- Responded to client inquiries via phone and in-person interactions.
- Processed payments and managed billing inquiries efficiently.
- Handled customer complaints with empathy and professionalism.
- Developed strong customer relationships to encourage repeat business.
Kennel Technician
Morristown Hamblen Humane Society
Morristown
08.2025 - 05.2026
- Cared for and fed animals daily, supporting their health and well-being.
- Maintained cleanliness of kennel areas, adhering to safety and sanitation protocols.
- Assisted with animal intake procedures, documenting information accurately.
- Monitored animal behavior and reported changes to veterinary staff promptly.
- Informed potential adopters about animals, facilitating successful adoptions.
- Coordinated with team members to maintain smooth workflow during busy periods.
Education
High School Diploma -
Morristown Hamblen East High School
Morristown05-2020
Skills
- Safety compliance
- Conflict resolution
- Client relations
- Decision-making
- Work prioritization
- Patience and resilience
- Attention to detail
- Effective communication
- Critical thinking
- Inventory management
- Trained in AVImark & Vetcove
Timeline
Customer Service Representative
Lakeway Animal Hospital
08.2026 - Current
Kennel Technician
Morristown Hamblen Humane Society
08.2025 - 05.2026
High School Diploma -
Morristown Hamblen East High School