Virginia Lopez
Yuma,AZ
Summary
Experienced customer service professional with some experience in remote medical reception and retail environments. Proven track record of enhancing patient and customer satisfaction through effective communication and problem-solving skills. Proficient in Microsoft Office and can manage high call volumes while maintaining a focus on quality service. Recognized for building strong customer relationships and efficiently handling and resolving customer complaints and concerns.
Overview
10
10
years of professional experience
Work History
Triage Customer Service Representative
Department of Economic Security
Yuma, Arizona
04.2025 - Current
- Handle customer complaints and inquiries in a kind and efficient manner.
- Providing clients with excellent customer service while adhering to all company policies.
- Consistently meeting monthly goals and ensuring call quality.
- Updated and maintained database with accurate customer information and timely data entry.
- Application data entry
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
- Complete ability to multitask in order to complete tasks accurately and timely in order to run multiple programs.
CUSTOMER SERVICE/MONEY SERVICES TEAM ASSOCIATE
Walmart
Yuma, Arizona
11.2018 - 12.2024
- Greeted customers, performed high standards of customer service during fast paced work operations
- Built positive relationships with customers by providing friendly and helpful service
- Efficiently handled customer complaints in a courteous manner, resolving issues quickly and effectively
- Answered incoming calls promptly, following established guidelines
- Assisted customers with in-store and online returns/exchanges
- Handled large amounts of money, assisting customers with money services
- Cashed checks, printed money orders, money transfers, and bill payments for customers
- Performed daily opening and closing duties such as counting out cash drawers and verifying amounts against sales receipts
- Worked with team scheduling to ensure fulfillment of store operations
SALES ASSOCIATE
Payless Shoesource
Yuma, Arizona
04.2016 - 11.2018
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise
- Met daily sales goals accordingly
- Performed cleaning tasks, keeping store neat and organized
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Received, tagged, and organized merchandise onto sales floor, meeting store standards by keeping the store stocked
- Followed checklists for store opening and closing activities
- Completed and dropped off daily store deposits
Education
HIGH SCHOOL DIPLOMA -
Kofa High School
Yuma05.2017
Skills
- Front desk operations
- Appointment scheduling
- Microsoft office
- Telephone etiquette
- Adaptability and flexibility
- Time management
- Cash handling expertise
- Multitasking
- Communication
- Staff supervision
- Training and mentoring
- Refunds and exchanges
- Problem-solving abilities
- Typing skills (45-50 WPM)
- Bilingual
References
Leslie Moreno, DBME Supervisor, Department Of Economic Security, lmorenoherrera@azdes.gov
Languages
Spanish, Fluent
Timeline
Triage Customer Service Representative
Department of Economic Security
04.2025 - Current
CUSTOMER SERVICE/MONEY SERVICES TEAM ASSOCIATE
Walmart
11.2018 - 12.2024
SALES ASSOCIATE
Payless Shoesource
04.2016 - 11.2018
HIGH SCHOOL DIPLOMA -
Kofa High School