Virginia Lopez
LUBBOCK,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Deluxe Corporation
Minneapolis, Minnesota
04.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer inquiries and issues, enhancing overall satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained accurate records of customer interactions, supporting effective follow-up and service.
- Processed orders and managed returns, ensuring smooth transactions for customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided product information and recommendations to enhance customer satisfaction.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Utilized CRM software to track customer feedback and follow-ups effectively.
- Collaborated with team members to improve service delivery processes.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
Midland College
Midland, TXSkills
- CRM software
- Order processing
- Customer data management
- Issue resolution
Sales force software
Bisnet
CFS
CI
Bilingual in Spanish
Timeline
Customer Service Representative
Deluxe Corporation
04.2022 - Current
Midland College