Virginia lozano
Covenant Pest Control
Comfort,TX
10
years of professional experience
Motivated individual with strong communication and problem-solving strengths. Brings reliability, initiative, and a positive attitude to new challenges. Eager to support team goals and contribute to overall workplace success.
Work History
Secretary
3 Years 3 Months- Managed scheduling and appointment coordination for pest control services.
- Prepared and maintained accurate client records and documentation.
- Assisted in processing customer inquiries and providing timely responses.
- Streamlined communication between technicians and clients to enhance service delivery.
- Trained new staff on office procedures and company protocols for improved workflow.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
Office Manager
7 Years 8 Months- Supervised administrative staff, providing training and support to enhance team performance and productivity.
- Developed and maintained filing systems, ensuring easy access to patient records and compliance with regulations.
- Coordinated patient appointment scheduling, improving overall patient satisfaction through effective communication.
- Implemented new software solutions to automate billing processes, reducing errors and improving revenue cycle management.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
High School Diploma
Skills
Customer service
Verbal and written communication
Office administration
Organization
Appointment scheduling
Document preparation
Database administration
Languages
Spanish
Native or Bilingual
Timeline
Secretary
Covenant Pest Control
05.2023 - CurrentRead More
Office Manager
Hill Country Smiles
04.2016 - 12.2023Read More
Center Point High School
High School Diploma
Read More