Virginia Maurer
Jacksonville,FL
Summary
Dynamic server with expertise in customer service and conflict resolution. Demonstrated success in training team members to enhance guest satisfaction and improve operational efficiency.
Overview
2
2
years of professional experience
Work History
Head Server
Restaurant No. 246
Decatur, GA
11.2017 - 09.2018
- Trained new servers on menu items and customer service standards.
- Assisted guests with menu selections and special requests.
- Collaborated with kitchen staff to ensure timely food delivery.
- Resolved customer complaints in a professional manner while maintaining positive relationships with customers.
Server, Host and Cashier
Homegrown
Atlanta , Georgia
01.2017 - 11.2017
- Provided excellent customer service in fast-paced dining environment.
- Maintained cleanliness of tables and dining area throughout shifts.
- Handled cash transactions and processed payments efficiently.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Managed reservations and waitlists using scheduling software.
- Greeted and seated guests promptly upon arrival.
Head Server
Rosebud
Atlanta , GA
10.2016 - 09.2017
- Delivered high-quality service and quick beverage service to promote customer satisfaction.
- Served high volume of tables at once and simultaneously supervised serving staff.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Monitored the dining room for cleanliness, proper table maintenance, and customer satisfaction.
Education
Bachelor of Arts - Art History & Religious Studies
University of South Florida
Tampa, FL05-2010
Associate of Arts - Art History
University of North Florida
Jacksonville, Florida, FL05-2007
Skills
- Customer service and support
- Cash handling and POS operation
- Team collaboration and menu knowledge
- Reservation management
- Conflict resolution
Timeline
Head Server
Restaurant No. 246
11.2017 - 09.2018
Server, Host and Cashier
Homegrown
01.2017 - 11.2017
Head Server
Rosebud
10.2016 - 09.2017
Bachelor of Arts - Art History & Religious Studies
University of South Florida
Associate of Arts - Art History
University of North Florida