Virginia Monreal
Torrid
San Antonio,TX
1
Language
13
years of professional experience
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Work History
Store Manager
2 Years 7 Months- Streamlined inventory management processes to optimize stock levels and reduce shrinkage.
- Trained and mentored staff on customer service best practices, enhancing team performance.
- Developed and implemented visual merchandising strategies to elevate store presentation and drive sales.
- Analyzed sales data to identify trends, informing product selection and promotional strategies.
- Led weekly team meetings to communicate goals, reinforce company policies, and motivate staff.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Sales Manager
2 Years 5 Months- Increased sales through strategic product placement and promotional initiatives.
- Developed training programs to enhance team performance and customer engagement.
- Collaborated with cross-functional teams to optimize inventory management processes.
- Established sales goals and performance metrics, driving accountability across the team.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Store Manager
5 Years 2 Months- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Store Manager
3 Years 8 Months- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
Skills
Policies and Procedures
Management Team-Building
Multitasking and Organization
Store Merchandising
Customer Service
Languages
Spanish
Full Professional
Timeline
Store Manager
Torrid
01.2024 - CurrentRead More
Sales Manager
Buildabear
07.2022 - 12.2024Read More
Store Manager
Rue 21
04.2017 - 06.2022Read More
Store Manager
Wetseal
08.2013 - 04.2017Read More
Edison High School
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