Open To Work
Hi, I’m
Virginia Nobles
Austin
Summary
Dynamic professional with expertise in event coordination and customer relationship management, honed at Kendra Scott Flagship Store. Successfully organized over 300 events, enhancing brand presence and stakeholder engagement. Adept at strategic planning and effective communication, driving customer satisfaction and operational excellence. Passionate about creating memorable experiences and fostering positive client interactions.
Overview
5
years of professional experience
Work History
Kendra Scott Flagship StoreAustin
Assistant Store Manager and Events Manager
10.2022 - Current
Job overview
- Responsible for organizing, scheduling, and executing Kendra Gives Back Events, Color Bar Parties, Shopping Parties, Activations, and other in store and offsite events strengthening philanthropic efforts and local brand presence
- Effectively communicates with more than 300 stakeholders for event management including nonprofits, customers, and other private companies
- Provides daily leadership and coaching to sales associates and resolves customer concerns and ensuring smooth store operations fostering a positive customer experience and results-driven work environment
- Independently opens and closes the store, including setting up registers, coordinating daily schedule, conducting end-of-day sales reconciliation, securing inventory, and ensuring the store was properly shut down according to company standards
Austin Subaru ServiceAustin
Service Coordinator
02.2021 - 09.2022
Job overview
- Acted as the primary point of contact for service customers including scheduling service appointments, making recommendations, communicating repair timelines
- Coordinated maintenance with the repair team by creating maintenance schedules, ordering parts, and monitoring service bay efficiency
- Effectively acted as the intermediary between customers, maintenance team, and management demonstrating excellent customer service and promoting smooth transitions and positive experiences
- Promoted Subaru's service specials, warranty claims, and recommended maintenance, driving revenue and customer retention and satisfaction
Kendra Scott Customer ServiceAustin
Customer Service
11.2020 - 01.2021
Job overview
- Learned company protocol and was an effective Seasonal Employee
- Successfully met company goals of fulfilling 240 customer service requests each week via phone and email
- Assisted customers with various needs, including personal shopping, information about policies and sales, tracking delayed and lost shipments, and filing replacement orders
Education
University of AlabamaTuscaloosa, AL
Bachelor of Arts from Communication Arts, Computer Science
Skills
- Event coordination
- Sales forecasting
- Inventory management
- Visual merchandising
- Point of sale operations
- Customer relationship management
- Time management
- Effective communication
- Strategic planning
- Scheduling coordination
- Customer service
- Project coordination
- Stakeholder engagement
- Promotional event planning
Timeline
Assistant Store Manager and Events Manager
Kendra Scott Flagship Store
10.2022 - Current
Service Coordinator
Austin Subaru Service
02.2021 - 09.2022
Customer Service
Kendra Scott Customer Service
11.2020 - 01.2021
University of Alabama
Bachelor of Arts from Communication Arts, Computer Science
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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