Virginia Otto
West Salem
Summary
Masters in Nonverbal Communication with over 10 years experience in customer service. Proven ability to adapt to each individuals diverse needs, streamline processes, optimize practices & continually develop improve training resources.
Overview
13
13
years of professional experience
Work History
Patient Service Specialist
Gundersen Health System
La Crosse Wi
09.2024 - 11.2025
- Collaborated with Doctors, Nurses, Financial Liaison, Medial Assistance and other healthcare providers to direct patients to pertinent healthcare resources
- Specialized in Conflict & Crisis Communications- resolving issues of distressed patients struggling with chronic pain, poverty, addiction & mental health from various diverse backgrounds by utilizing validation methodology to enhance satisfaction with services.
- Cross-referenced patients insurance, workers compensation and disability requirements to ensure accurate processing of claims.
- Managed & scheduled medical appointments with various departments utilizing clinical software and providing patient itineraries & after visit summaries S
- Streamlined Intake process & medical documentation
Medical Storeroom Associate
HCMC
Minneapolis, MN
08.2020 - 05.2022
- Analyzed operational workflows of Distribution & Inventory to identify areas for strategic improvement
- Collaborated with cross-functional teams to enhance service delivery and efficiency.
- Implemented best practices for medical supply delivery, stock, shipment, documentation & efficiency.
- Developed training materials related to storeroom, workflow, damages & delivery routes.
Conference Coordinator
Interact Communications
La Crosse, WI
06.2014 - 08.2017
- Collaborated with vendors to secure services and negotiate contracts for successful events.
- Creating comprehensive event itinerary, coordinate public speaking appearances, ship supplies, & enhancing team communication.
- Developing business relationships with vendors, shareholders and chairs to execute timely & cost-effective marketing events.
Public Speaking Professor
Mankato State University
Mankato, MN
08.2012 - 05.2014
- Communicated clear & effective lectures regarding Nonverbal and Public Speaking research
- Adapted academic learning tools to accommodate individuals with diverse backgrounds, cultures, and Disabilities.
- Facilitated collaborative discussions to foster critical thinking and academic growth among students.
- Mentored junior faculty in curriculum development and effective teaching strategies for diverse learners.
- Conducted research projects, contributing to academic journals and enhancing university reputation in the field of communications
Education
Master of Arts - Nonverbal Communications
Mankato State University
Mankato, MN05-2014
Associate of Arts - Communications Studies
Winona State Universtity
Winona05-2012
Skills
- Diverse Communications
- Professionalism and ethics
- Strategy of inventory & oversights
- Training & Development
Languages
Japanese
Italian
english
Timeline
Patient Service Specialist
Gundersen Health System
09.2024 - 11.2025
Medical Storeroom Associate
HCMC
08.2020 - 05.2022
Conference Coordinator
Interact Communications
06.2014 - 08.2017
Public Speaking Professor
Mankato State University
08.2012 - 05.2014
Master of Arts - Nonverbal Communications
Mankato State University
Associate of Arts - Communications Studies
Winona State Universtity