VIRGINIA OWENS
Woodbury,GA
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Quality Control Inspector touting 15 years of experience examining manufactured products to detect deviations and defects. Dynamic collaborator well-versed in reading and interpreting blueprints and specifications and monitoring overall operations. Familiar with quality testing machines and methods.
Overview
32
32
years of professional experience
Work History
Customer Service Representative
Lumien technology
Monroe, LA
06.2023 - Current
- This role is a non-customer-facing position
- Working with internal POC with limited to no interaction with customers
- Requires a GSA background check with fingerprints
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained database by entering new and updated customer and account information.
- Identified and corrected data entry errors to prevent duplication across systems.
- Reviewed, corrected or deleted data, verifying customer and account information.
Customer Service Representative
Kelly Services
Troy, MI
02.2022 - 06.2023
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
General Clerk - Veteran
SOURCE HOV
Forest Park, GA
06.2017 - 02.2022
- Copied, scanned and filed documents to maintain office records.
- Sorted and distributed mail to internal staff and prepared outgoing mail.
- Performed basic bookkeeping tasks such as balancing accounts receivable and payable ledger entries.
- Assisted with preparing materials for meetings or events.
- Organized documents according to established procedures.
- Provided assistance with general clerical functions such as photocopying, faxing, mailing.
- Obtained security clearance.
Data Entry Clerk
UNITED RADIO
Peachtree, GA
03.2016 - 06.2017
- Maintained database by entering new and updated customer and account information.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
- Transferred data from hard copies to digital databases, organizing information in new formats.
- Contacted customers via phone or email to address data inquiries.
- Create shipping labels.
General Clerk II
CACCI
NEWNAN, GA
11.2013 - 02.2017
- Followed quick references guides and use extreme attention to detail to verify correct information, recognized and escalated complex issues
- Communicated with management to insure all data is reported accurately and ready for management to analyze
- Handled and maintained sensitive records ensuring documents are not destroyed, lost or mishandled
- Prepared invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, and/or presentation software
- Read and analyzed incoming memos, submissions, and reports in order to determine their significance and plan their distribution
- Performed general office duties such as ordering supplies, maintaining records management systems, and performing basic bookkeeping work.
Lab Technician
DURACELL, XLC SERVICES
LAGRANGE, GA
08.2011 - 11.2013
- Entered data into the infinity data base once the information has been put into the data base
- Filled bottles with chemicals, placed bottles onto cart, put more information into data and measure spun zinc into beakers
- Documented information by maintaining daily logs and equipment record books
- Resolved problems by examining and evaluating data; selecting corrective steps
- Completed projects by assisting project team; attending and participating in group and project meetings
- Conducted staff meetings and worked with various departments to create/improve workflows
- Performed and accurately documented laboratory testing for several different types of lab tests
- Demonstrated organizational skills using time, equipment and supplies appropriately.
Front Desk Clerk
GEORGIA BAPTIST HEALTHCARE
US, GA
01.2011 - 08.2011
- Answered calls at the front desk and had patients to fill out admission forms, insurance forms, processed payments from customers, filed paper work-information in the data system
- Working well under pressure and maintaining a consistently pleasant and professional personality when communicating with the public
- Able to understand Hazard Communication in order to maintain a safe work environment for employees and customers
- Used computers and computer systems to program, write software, set up functions, enter data, or process information
- Collected and posted fees according to protocol; prepared and balanced daily financial registers
- Knowledge of Medicare, Medicaid, Commercial and other Government insurance payors.
Customer Service/inventory Clerk/repair Technician
T-MOBILE NATIONAL REPAIR CENTER, CHAIN
LAGRANGE, GA
09.2002 - 12.2010
- Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
- Examined products and materials for defects or deviations to remove or discard non-conforming items.
- Assessed materials, parts and products for conformance with quality control requirements and production specifications.
- Inspected and repaired products to meet project expectations.
- Consulted with engineers to resolve quality, production, and efficiency problems.
- Wrote detailed reports outlining performance, quality and defect rates.
Quality Auditor/lab Technician Asst
LAWSON MARDON PACKAGING
PEACHTREE, GA
11.1999 - 09.2002
- Quality Auditor/lab Technician Asst
- Collected and assessed latest information about ongoing work and compliance issues.
- Outlined standardized procedures for company inspections and process reviews.
- Sought opportunities for professional development and training to achieve ISO-9001 certification.
- Investigated customer complaints related to product quality, identified root causes, and recommended corrective actions.
Photo Circuits/machine Operator
LAWSON MARDON PACKAGING
ATLANTA, GA
02.1993 - 11.1999
- Photo Circuits/machine Operator
Customer Service Specialist - Veteran
SOURCE HOV
FOREST PARK, GA
- Addressed customers courteously using suitable methods and problem-solving skills
- Responded to telephone inquiries and complaints following standard operating procedures
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
Education
Georgia Training Center
03-2022
Southern Crescent Technical College
Griffin, GA01-2015
Some College (No Degree) -
West Georgia Technical College
La Grange, GA08-2002
Skills
- Phlebotomy Functions Butterfly Venipuncture
- Technical Skills Office Management
- Reports/Documentation Administration
- Inventory Conflict Resolution
- Glucose Screening Vacuum Tube and Syringe Use
- Customer Relations Specimen Collection
- Detail Oriented Data Entry 52wpm
- Communication Skills Administrative Duties
- Data collection
- Microsoft Access
- Documentation review
- Salesforce
- Mac OS
- Windows
- Live chat
- Technical support
- SharePoint
- Clerical experience
- HIPAA
- Customer service
- Order entry
- Medical records
- Databases
- ERP systems
- Presentation skills
- Epic
- SAP
- Assembly
- Quality assurance
- Order fulfillment
- Records management
- Materials Testing
- Process Improvement
- Workday
- ISO 9001
- Software troubleshooting
- Quality control
- Defect tracking
- OSHA Compliance
Assessments
- Verbal communication, Proficient, 03/2022, Speaking clearly, correctly, and concisely
- Customer focus & orientation, Proficient, 06/2021, Responding to customer situations with sensitivity
- Retail customer service, Proficient, 11/2022, Responding to customer situations in a retail setting
- Administrative support professional fit, Proficient, 10/2021, Measures the traits that are important for successful administrative support professionals
- Warehouse safety, Proficient, 03/2022, Using safe practices in a warehouse setting
- Work style: Reliability, Proficient, 10/2021, Tendency to be reliable, dependable, and act with integrity at work
- Scheduling, Proficient, 04/2022, Cross-referencing agendas and itineraries to avoid scheduling conflicts
- Front desk agent (hotel), Proficient, 08/2021, Selecting hotel rooms based on verbal requests and identifying errors in hotel data
- Customer service, Proficient, 04/2021, Identifying and resolving common customer issues
- Data entry: Attention to detail, Completed, 08/2021, Maintaining data integrity by detecting errors
- Basic attention to detail, Proficient, 05/2021, Identifying differences in materials, following instructions, and detecting details among distracting information
- Customer service fit, Proficient, 04/2021, Measures the traits that are important for success for customer service roles
- Work motivation, Proficient, 04/2021, Level of motivation and discipline applied toward work
- Call center customer service, Proficient, 11/2021, Demonstrating customer service skills in a call center setting
Timeline
Customer Service Representative
Lumien technology
06.2023 - Current
Customer Service Representative
Kelly Services
02.2022 - 06.2023
General Clerk - Veteran
SOURCE HOV
06.2017 - 02.2022
Data Entry Clerk
UNITED RADIO
03.2016 - 06.2017
General Clerk II
CACCI
11.2013 - 02.2017
Lab Technician
DURACELL, XLC SERVICES
08.2011 - 11.2013
Front Desk Clerk
GEORGIA BAPTIST HEALTHCARE
01.2011 - 08.2011
Customer Service/inventory Clerk/repair Technician
T-MOBILE NATIONAL REPAIR CENTER, CHAIN
09.2002 - 12.2010
Quality Auditor/lab Technician Asst
LAWSON MARDON PACKAGING
11.1999 - 09.2002
Photo Circuits/machine Operator
LAWSON MARDON PACKAGING
02.1993 - 11.1999
Customer Service Specialist - Veteran
SOURCE HOV
Georgia Training Center
Southern Crescent Technical College
Some College (No Degree) -
West Georgia Technical College