Virginia Santiago
Santa Barbara,CA
Summary
Overview
8
8
years of professional experience
Work History
Literacy Specialist/Librarian
Girls Inc. of Greater Santa Barbara
02.2024 - Current
- Maintain library databases to support accuracy and availability in circulation systems.
- Cataloguing and organizing books, materials and other documents for proper library management.
- Created a tutoring reinforcement system and trained literacy volunteers to improve student behavior to meet tutoring goals
- Promote library resources by creating monthly library events and bulletin displays for youth, staff and families.
- Facilitate weekly literacy lessons for K-6th to strengthen literacy skills and promote joy for reading
Client Advocate
Stevens & Associates Insurance Agency
10.2023 - 01.2024
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted clients with insurance billing inquires by following up with insurance companies and billing departments.
- Requested prior authorization, appeals, recoding requests for clients and followed up with insurance companies.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
Clinician
Lindmoodbell Processing
06.2023 - 08.2023
- Provided 1:1 instruction, in-person or online, implementing individualized tutoring plans.
- Managed daily data entry and kept information accurate and up-to-date.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Leveraged technology and visual aids to engage students and enhance learning.
- Completed clerical tasks such as filing, copying, and distributing mail.
Special Education Paraeducator
Santa Barbara Unified School District
10.2019 - 05.2023
- Gave one-on-one attention to students, while maintaining overall focus on entire group.
- Offered student support through special accommodations, extra assistance and assessments.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Organized instruction material, constructed visual boards and set up work areas.
- Communicated nonverbally with children to provide comfort, encouragement and positive reinforcement.
Lead Preschool Teacher
La Petite Academy
04.2019 - 08.2019
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Monitored students' academic, social and emotional progress and recorded in individual files.
- Submitted weekly lesson plans.
- Utilized books, songs and games to engage students.
After-School Program Leader
Santa Barbara Unified School District
08.2017 - 02.2019
- Directed day-to-day operations of education program and supervised 20 students during homework hour and curriculum.
- Developed and implemented classroom routines to address varying student needs.
- Developed positive rapport with students of various and diverse backgrounds.
- Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments.
Education
Bachelor of Arts - Psychology
California State University - Channel Islands
Camarillo, CA05.2017
Skills
- Bilingual: Spanish
- Alexandria Library Automation Software
- Team collaboration
- Data collection
- Reading and teaching
- Organizational skills
Timeline
Literacy Specialist/Librarian
Girls Inc. of Greater Santa Barbara
02.2024 - Current
Client Advocate
Stevens & Associates Insurance Agency
10.2023 - 01.2024
Clinician
Lindmoodbell Processing
06.2023 - 08.2023
Special Education Paraeducator
Santa Barbara Unified School District
10.2019 - 05.2023
Lead Preschool Teacher
La Petite Academy
04.2019 - 08.2019
After-School Program Leader
Santa Barbara Unified School District
08.2017 - 02.2019
Bachelor of Arts - Psychology
California State University - Channel Islands
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