Virginia Seagraves
Columbia,TN
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Old Glory Restaurant. Proven ability to engage guests and enhance their experience through effective communication and teamwork. Adept in cash handling and suggestive selling, consistently achieving high satisfaction ratings while fostering a supportive team environment.
Overview
2
2
years of professional experience
Work History
Server
Old Glory Restaurant
Columbia, TN
02.2025 - Current
- Greeted guests promptly and guided menu selections using detailed knowledge of entrees, specials, and beverages.
- Delivered accurate food and drink orders while maintaining attentive table service throughout each shift.
- Coordinated with kitchen staff to resolve order issues and ensure timely meal delivery.
- Processed payments accurately through point-of-sale system and balanced checks efficiently.
- Communicated allergen and modification requests clearly to support safe, personalized guest experiences.
- Assisted teammates during busy periods by supporting section coverage and prioritizing guest satisfaction.
- Maintained professional appearance, followed service standards, and handled guest concerns with courtesy and urgency.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Personal Shopper
Walmart
Columbia, TN
08.2024 - 02.2025
- Picked online grocery orders using handheld devices and store app instructions.
- Selected fresh merchandise by following quality standards and item availability requirements.
- Substituted out-of-stock items with approved alternatives to maintain order accuracy.
- Staged completed orders for pickup while maintaining organized storage areas.
- Communicated product issues and substitution options to customers promptly.
- Verified order items against digital pick lists to reduce fulfillment errors.
- Followed food safety and handling procedures for perishable merchandise.
- Maintained efficient pace while navigating sales floor and backroom inventory locations.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
Education
High School Diploma -
Central Highschool
Columbia, TN05.2024
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Team collaboration
Sales expertise
Supply restocking
Suggestive selling
Timeline
Server
Old Glory Restaurant
02.2025 - Current
Personal Shopper
Walmart
08.2024 - 02.2025
High School Diploma -
Central Highschool