Virginia Shrader
Smithfield
Summary
Dedicated professional with strong customer service, team leadership, and decision-making skills. Proven ability to enhance customer satisfaction and improve employee training programs.
Overview
28
28
years of professional experience
Work History
Assistant Manager
Dollar General
Point Marion, PA
10.2025 - Current
- Developed training programs to improve employee skills and customer service standards.
- Collaborated with upper management on strategic planning initiatives to drive sales growth and market expansion.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Office Manager
Aggie Home Care, Inc.
Smithfield, PA
06.1998 - Current
- Oversee daily office operations, ensuring efficient workflow and resource allocation.
- Develop and implement office policies to improve productivity and employee satisfaction.
- Manage scheduling for staff and coordinate client appointments effectively.
- Streamline communication processes between team members and clients using specialized software.
- Manage clients care plans and direct caregivers.
- Develop office forms specialized around the client and their care.
- Help manage bank accounts and billing along with the accountant.
Sales Associate
Walmart
Uniontown, PA
03.2025 - 10.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to improve store presentation and accessibility.
- Collaborated with team members to achieve daily sales targets and maintain inventory levels.
- Trained new associates on operational procedures and customer service best practices.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
High School Diploma -
Albert Gallatin High School
Uniontown, PA05.1995
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
Languages
English
Timeline
Assistant Manager
Dollar General
10.2025 - Current
Sales Associate
Walmart
03.2025 - 10.2025
Office Manager
Aggie Home Care, Inc.
06.1998 - Current
High School Diploma -
Albert Gallatin High School