Virginia Stephenson
Raleigh,NC
Summary
Dynamic Member Services Officer with expertise in loan processing and outstanding customer service at State Employees Credit Union of North Carolina. Enhanced member satisfaction through streamlined processes and effective communication, fostering trust and loyalty. Proven ability to manage transactions accurately while maintaining confidentiality and demonstrating strong teamwork skills.
Professional with strong experience in member services, prepared to make significant impact. Skilled in customer relationship management, conflict resolution, and administrative support. Known for teamwork, adaptability, and consistently delivering results. Recognized for excellent communication skills and proactive approach to problem-solving.
Poised Member Service Officer with over twenty six years of experience. Adept at answering numerous calls daily in high-volume call center environment. Skilled at resolving customer complaints and handling calls promptly.
Overview
26
26
years of professional experience
Work History
Member Services Officer
State Employees Credit Union of North Carolina
Raleigh, NC
03.1999 - Current
- Maintained customer records by updating account information.
- Coordinated staff training sessions on new products or procedures, enhancing team knowledge and skills for improved efficiency.
- Assisted members with loan applications, explaining terms and conditions while guiding them through the process.
- Implemented streamlined processes for handling member requests, reducing wait times and increasing overall satisfaction levels.
- Participated in regular team meetings to discuss strategy, performance metrics, and ways to improve branch efficiency.
- Enhanced member satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
- Processed transactions accurately and efficiently, minimizing errors while upholding strict confidentiality standards.
- Developed strong relationships with members, fostering trust and loyalty by providing exceptional customer service.
Education
Associate Of Applied Arts - Business
Wake Technical Community College
Raleigh, NC03.2016
Skills
- Cash handling expertise
- Loan processing
- Transaction processing
- Financial literacy
- Prioritization skills
- Outstanding time management skills
- Teamwork
- Customer service
- Reliability
- Customer service excellence
- Effective communication
- Money handling
- Teamwork skills
- Phone etiquette
- Microsoft office
- Stress tolerance
- MS office
- Adaptability
- Inbound call management
- Customer relationship management (CRM)
- Professional
Timeline
Member Services Officer
State Employees Credit Union of North Carolina
03.1999 - Current
Associate Of Applied Arts - Business
Wake Technical Community College