Virginia Swabb
Corpus Christi,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
The Results Companies/ For BCBS Of New Jersey
02.2018 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Night Auitor
Radisson And , Candlewood Suites
08.2014 - 01.2018
- Performed nightly updates to room charges and rates.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Monitored facility security for guest and personnel safety.
Customer Service Representative
First Data And Apac
10.2009 - 09.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Night Auditor
Crowne Plaza Hotel & Resorts
07.2001 - 09.2009
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Generated and printed daily financial reports to track hotel performance.
Education
None - Computer Operations
US Navy A School
San Diego, CA02.1978
Skills
- Account Management
- Customer Relations
- Microsoft Excel
- Active Listening
- Lotus Notes
- Microsoft Word
- Call Center Operations
Timeline
Customer Service Representative
The Results Companies/ For BCBS Of New Jersey
02.2018 - Current
Night Auitor
Radisson And , Candlewood Suites
08.2014 - 01.2018
Customer Service Representative
First Data And Apac
10.2009 - 09.2014
Night Auditor
Crowne Plaza Hotel & Resorts
07.2001 - 09.2009
None - Computer Operations
US Navy A School
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