Virginia Williams
Summary
Patient-focused, Customer Service Associate brings extensive experience in medical office management and emergency department support. Collaborating with physicians, nurses and other healthcare staff. Well-versed in medical terminology, billing procedures and patient record-keeping. Knowledgeable of latest regulations and standards in healthcare industry and patient care. Dependable student nurse with hands-on experience in direct patient care in Patient Care Associate role. Skilled in triaging and prioritizing care, performing physical assessments, assisting with care planning and educating patients.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Penn Medicine Lancaster General Hospital
11.2022 - Current
- Work collaboratively and effectively with members of the interdisciplinary team within the Emergency Dept to provide excellent patient experience and facilitate care.
- Perform accurate patient arrival via walk in, EMS or law enforcement.
- Perform complete and accurate bedside patient registration including all areas of the ED.
- Bedside registration of trauma patient in the Trauma Bay
- Engage in assisting patients and/or visitors in waiting room management tasks.
- Facilitate all ED phone calls at front desk.
- Effectively manage general patient complaints and concerns in professional manner.
- Complete documentation for compliance and regulatory needs, including obtaining signatures on required documents.
Unit Support Coordinator/Patient Care Associate
Penn Medicine Lancaster General Hospital
09.2013 - 10.2022
- Assume responsibility for the organization of the nurse's station and monitors all related activity.
- Performs multiple clerical duties necessary for maintaining complete and correct clinical charts, records, charges and reports.
- Performs a variety of receptionist duties within assigned areas.
- Organize, maintain and transcribe patients' charts.
- Coordinate communication with physicians, staff and nursing supervisors.
- Assist in facilitating patient admissions, discharges, hospital transfers and surgical scheduling.
- Completed documentation related to unit activity such as current census, patient admissions, discharges, transfers, surgeries, Nursing Station Activity Sheet and diet sheets under the direction of the Head Nurse.
- Served as an assistant to the Emergency Department under the direct supervision of the RN in providing patient care in the Emergency Department setting
- Assists with patient care by preparing patients for exam and treatment
- Integrates principles of infection control & infection prevention into practice.
- Sets up equipment and procedure trays (using sterile and/or unsterile techniques) as necessary to assist physicians and Physician assistants in preparation for emergency department procedures.
- Responds to Trauma, Stroke ,and Code R activations assisting with patient care
- Properly collect and label specimens for lab completion
Patient Account Representative
Wellspan Ephrata Community Hospital
07.2011 - 08.2013
- Reviewed patients' charts to determine financial assistance qualifications.
- Ensured that claims were generated using proper billing techniques and protocol.
- Evaluated patients' insurers utilizing the best financial scenario to obtain patient satisfaction.
- Ensured monthly statements were prepared timely and accurately, while following federal and safe guidelines when representing claims for appeal.
Education
Bachelor of Science - Nursing
Pennsylvania College of Health Sciences
Lancaster, PA05.2025
High School Diploma -
Vincent Memorial Catholic HS
Calexico, CA06.2022
Skills
- Medical Recordkeeping
- Patient Registration
- Patient Status Updates
- Admissions and Discharge Processes
- Medical Terminology
- Patient Health Information Access
- Epic Software
- Crisis Prevention Intervention
- Specimen Collection
- Patient Assessments
- Nursing Assistance
- EKG Interpretation and Monitoring
Certification
BLS Certification
CPI Certification
References
Amy Dorer, RN, BSN - (717) 314-3343
Natalie Goss, CRNP - (717) 808-9556
David Goff, DO, FACEP - (717) 873-9700
Timeline
Customer Service Specialist
Penn Medicine Lancaster General Hospital
11.2022 - Current
Unit Support Coordinator/Patient Care Associate
Penn Medicine Lancaster General Hospital
09.2013 - 10.2022
Patient Account Representative
Wellspan Ephrata Community Hospital
07.2011 - 08.2013
Bachelor of Science - Nursing
Pennsylvania College of Health Sciences
High School Diploma -
Vincent Memorial Catholic HS
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