Virginia Zapata
Pasadena ,TX
Summary
Accomplished Barista Trainer at Target, adept in leadership and espresso preparation, significantly enhanced team performance and customer satisfaction. Mastered upselling, leading to sales growth, while fostering an inviting café atmosphere. Excelled in staff coaching and problem-solving, ensuring compliance with health and safety standards.
Overview
4
4
years of professional experience
Work History
Barista Trainer
Target
6801 Fm 1960
08.2020 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
- Handled cash and processed payments accurately to avoid errors.
- Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
- Promoted upselling techniques among baristas for increased sales of food items and specialty drinks.
- Managed cash register transactions efficiently while adhering to company policies regarding cash handling procedures.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Contributed to store profitability by monitoring inventory levels, placing orders as needed, and minimizing waste.
- Consistently met or exceeded monthly sales targets through exceptional customer service and proactive selling techniques.
Education
Associate Of Science - Science
San Jacinto College
Pasadena, TXSkills
- Leadership experience
- Health and safety compliance
- Cleanliness standards
- Milk steaming
- Coffee expertise
- Order Taking
- Staff Coaching
- POS System Operation
- Sales expertise
- Espresso preparation
- Supply Ordering
- Health codes compliance
- Team Player
- Friendly and outgoing
- Active listener
- Adaptive and creative
- Exceptional customer service
- Opening and closing duties
- FLUENT IN LANGUAGE
- Safe Food Handling Practices
- Beverage Preparation
- Product displays
- Excellent math skills
- Attention to Detail
- Public Speaking
- Job Skill Building
Languages
Spanish
Native or Bilingual
Timeline
Barista Trainer
Target
08.2020 - Current
Associate Of Science - Science
San Jacinto College