Viridiana Carbajal
Des Plaines,IL
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Store Manager
Charlotte Russe
04.2023 - Current
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Supervised guests at front counter, answering questions regarding products.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Assistant Manager
Versona
04.2022 - 11.2022
- Assisted with new employee training
- Monitored cash intake and deposit records
- Organized company merchandise and displays to increase product sales
- Communicated with clients to address questions, concerns, and needs to provide quality customer service.
Manager
Discovery Clothing
, IL
06.2021 - 04.2022
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Monitored cash intake and deposit records
- Evaluated employees' strengths and assigned tasks based upon experience and training
- Increased team productivity.
Education
AAS: Fashion Merchandising -
Harper College
09.2022 - Current
Skills
- Active Listening
- Communication
- Coaching and Mentoring
- Corporate Recruiting
- Conflict Resolution
- Flexibility
- Teamwork
- Time Management
- Organization
- Staff Training
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Charlotte Russe
04.2023 - Current
AAS: Fashion Merchandising -
Harper College
09.2022 - Current
Assistant Manager
Versona
04.2022 - 11.2022
Manager
Discovery Clothing
06.2021 - 04.2022
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