Derek Ortega
Van Nuys,CA
Summary
Reliable Sales Associate with strengths in inventory management, training, and customer service. Friendly, knowledgeable, and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage. Customer-focused Retail Sales professional with a solid understanding of retail dynamics, marketing, and customer service. Offering six years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Store Manager
Finish Line
Panorama City, CA
10.2025 - Current
- Oversaw daily store operations, ensuring optimal staffing and resource allocation.
- Developed and implemented strategic merchandising plans to enhance product visibility and sales.
- Trained and mentored staff on customer service best practices, improving team performance.
- Monitored inventory levels, utilizing inventory management systems to streamline stock control processes.
- Enhanced customer experience through effective resolution of complaints and feedback management.
- Established performance metrics for staff, fostering accountability and continuous improvement initiatives.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Supervised guests at front counter, answering questions regarding products.
Sales Associate
MIniso
Northridge, CA
01.2019 - 10.2025
- Helping customers with any questions that they might have.
- Being on the register dealing with money.
- Providing the best customer service I can give them.
- Cleaned up after any spill.
- Answering phone calls with customers that they might have.
- Stocking the shelves as well.
- Putting stock neatly on the shelves.
- Delivered exceptional customer service, ensuring a positive shopping experience for all guests.
- Maintained merchandise presentation standards, organizing displays to enhance product visibility.
Sales Associate
Target
Los Angeles, CA
06.2012 - 07.2019
- Processed orders through system and coordinated product deliveries.
- Built and maintained effective relationships with peers and upper management to drive team success toward joint sales, service, and operational goals.
- Recommended optimal merchandise based on customer needs and desires.
- Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized and current.
Education
Bachelors Degree - Journalism
California State University Northridge
Northridge, California06.2021
Skills
- Merchandising knowledge
- Customer Service
- Cash handling accuracy
- Active listening
- Team player mentality
- Reading comprehension skills
- Money handling
- Customer- and service-oriented
- Listening skills
- Energetic self-starter
- Accurate money handling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Store Manager
Finish Line
10.2025 - Current
Sales Associate
MIniso
01.2019 - 10.2025
Sales Associate
Target
06.2012 - 07.2019
Bachelors Degree - Journalism
California State University Northridge