VIRIDIANA HERNANDEZ
San Antonio,TX
Summary
Articulate Ophthalmic Technician talented in handling both the medical and administrative end of facility work. Accomplished at assessing pupils, confrontation fields and anterior chamber depths. Well-organized and efficient with sound knowledge of medical terminology and various eye diseases. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Lead/ Trainer Ophthalmic Technician
Retina Consultants of Houston
09.2023 - Current
- Increased employee retention rates by providing ongoing support and mentorship to new hires during their onboarding process.
- Effectively delegating tasks and monitoring performance to maintain high-quality training delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Met customer call guidelines for service levels, handle time and productivity.
- Cross-trained and provided backup support for organizational leadership.
- Assisted in maintaining a clean, organized area environment by performing daily routine in such as sterilizing instrument, clean surfaces, and properly storing/restocking materials.
- Over look an inclusive work environment promoting teamwork among staff leading towards better productivity during clinic hours.
Clinical Research Technician/Ophthalmic Technician
Focal Point Vision
09.2022 - 09.2023
- Assisting coordinator in patient care and management
- Schedule and prepare subject charts, follow carefully strictly guidance visits within study windows per protocols
- Facilitated successful patient recruitment and retention through empathetic interaction and informative communication.
- Collaborated effectively with multidisciplinary teams for optimal clinical trial progress and outcomes.
- Auto Refracting, manually refracting
- Applanation, Tonometer, Dilation Optos, Octopus, Pentacam AXL, Lensar and iDesign Assist is Light delivery Devis (LDD) for light adjustable lens (LAL), assist in office
- Crosslinking procedure
- E-prescribe, refills, Voicemails, Patient call backs, faxing, emailing for medical records
- Travel/floater Tech Restocking rooms and sanitizing equipment ready for the next day.
Bookkeeper & Account Specialist
JV's Marquez Construction
01.2019 - 01.2023
- Interact and communicate with subcontractors to satisfy account balances, and cash and check handling
- Prepare invoices and payments for subcontractors' accounts
- Comfortable working in various professional environments multi-tasking and managing responsibilities under minimal supervision
- Worked closely with management putting together project workflow and staff scheduling
- Strong interpersonal skills for dealing with vendors management employees and clients of all personalities
- Strong customer service clerical and general skills Proficient with MS Word, Excel PowerPoint, and Outlook
Ophthalmic Technician & Front Desk Receptionist
Retina Associates of South Texas
06.2022 - 08.2022
- Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
- Answering screening and forwarding incoming phone calls
- Receiving and sorting daily mail
- Order front office supplies and keep inventory of stock
- Assist the doctor with minor in-office procedures.
Case Manager Assistant (Contractor)
Insight Global
04.2021 - 07.2021
- Communicated with sponsors to gather information on foreign children to process with case manager
- Assisted with ensuring each child received proper physical and mental evaluations along with daily counseling.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Provided language translation services for customer service inquiries.
- Maintained and managed customer files and databases.
Ophthalmic Technician (Retina) & Front Desk Receptionist
Ophthalmology Associates of San Antonio
05.2016 - 11.2019
- Provided basic and accurate information in-person and via phone/email for new and current patients
- Assisted with monthly meetings and weekly huddles to brainstorm on process improvements
- Prepped and counseled patients for in office or future treatments
- Ensured office and patient rooms were sanitized and presentable for the following patient care.
Education
Medical Assistant Certification -
International Business College
El Paso, TX06.2009
High School Diploma -
Ysleta High School
El Paso, TX05.2007
Skills
- Mentoring abilities
- Team Management
- Training delivery
- Employee Onboarding
- Problem-Solving
- Multitasking Abilities
- Leadership Development
- Self Motivation
- Task Prioritization
Leadership Experience
Team Member, 01/2020, Present, Co-Ed Flag Football Team, Co-Ed Sand Volleyball, Sports and Social Club, San Antonio, TX
Timeline
Lead/ Trainer Ophthalmic Technician
Retina Consultants of Houston
09.2023 - Current
Clinical Research Technician/Ophthalmic Technician
Focal Point Vision
09.2022 - 09.2023
Ophthalmic Technician & Front Desk Receptionist
Retina Associates of South Texas
06.2022 - 08.2022
Case Manager Assistant (Contractor)
Insight Global
04.2021 - 07.2021
Bookkeeper & Account Specialist
JV's Marquez Construction
01.2019 - 01.2023
Ophthalmic Technician (Retina) & Front Desk Receptionist
Ophthalmology Associates of San Antonio
05.2016 - 11.2019
Medical Assistant Certification -
International Business College
High School Diploma -
Ysleta High School
Similar Profiles
MICHAEL CANTRELLMICHAEL CANTRELL
Diagnostic Imaging Technician at Retina Consultants of HawaiiDiagnostic Imaging Technician at Retina Consultants of Hawaii
Nina IdichandyNina Idichandy
Research Assistant at Retina Consultants Ltd.Research Assistant at Retina Consultants Ltd.
Yazmine MartinezYazmine Martinez
Patient Care Coordinator at Retina ConsultantsPatient Care Coordinator at Retina Consultants
Karen VasquezKaren Vasquez
Registrar at Urban Champions AcademyRegistrar at Urban Champions Academy
JAH RUIZJAH RUIZ
Home Maintenance Tech at Self-employeed ContractorHome Maintenance Tech at Self-employeed Contractor