Viridiana Luna
San Jose,CA
Summary
Ambitious, outgoing individual who seeks extensive adventure in everything! Working toward achievement, I am open-arms to opportunities that will broaden my horizon. A team player, willing to lead or follow, eager to learn and is self-motivated. Enthusiastic and personable, my passion is to contribute, support, and make a difference
Overview
7
7
years of professional experience
Work History
Medical Administrative Assistant
Sutter Health
01.2022 - Current
- Scheduling appointments and confirming appointment times
- Answering phones and returning messages
- Maintaining patient charts
- Providing medical and insurance forms to patients
- Submitting insurance information
- Bookkeeping and sending out bills and invoices
- Logging medical and patient information into an electronic data system
- Processing healthcare claims and medical records
Patient Service Representative
Sutter Health
10.2019 - 03.2022
- Greeted patients upon arrival and directed them to the appropriate area.
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted with the completion of medical forms and records.
- Maintained a clean and organized reception area.
Medical Assistant Externship
Kaiser Permanente
01.2022 - 02.2022
- Collected histories, vitals and current complaints via patient interviews
- Performed EKG's
- Called and faxed pharmacies to submit prescriptions and refills
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
Refunds Clerk
Costco
03.2018 - 05.2019
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Used POS system to enter orders, process payments and issue receipts
- Interacted with customers by phone, email or in-person to provide information.
Education
CCMA -
California Board Certified Medical Assistant
05-2022
Medical Assistant -
Job Train
Menlo Park, CA12.2021
High School Diploma -
Andrew P. Hill High School
San Jose, CA05-2013
Skills
- Oral communication: Excellent interpersonal and customer service skills
- Clerical skills: Thrives in a fast paced environment
- Medical Office Administration
- Patient scheduling
- Multi-Line phone system, proficiency in EPIC
- Direct patient care
- Medical Billing
- HIPAA Compliance
Timeline
Medical Administrative Assistant
Sutter Health
01.2022 - Current
Medical Assistant Externship
Kaiser Permanente
01.2022 - 02.2022
Patient Service Representative
Sutter Health
10.2019 - 03.2022
Refunds Clerk
Costco
03.2018 - 05.2019
CCMA -
California Board Certified Medical Assistant
Medical Assistant -
Job Train
High School Diploma -
Andrew P. Hill High School