Open To Work
Viridiana Perez
Fontana,CA
Summary
Bilingual (English/Spanish) customer-service professional with 15+ years of office and dispatch experience. Dependable team player and fast learner with strong organizational, communication, and administrative skills. Experienced in office management, client relations, scheduling and record-keeping.
Overview
15
15
years of professional experience
Work History
Office Dispatcher
Cortez Towing
Fontana, USA
06.2015 - 08.2024
- Managed inbound calls and coordinated tow dispatches for drivers across service area.
- Scheduled service appointments, prioritized emergency requests, and monitored response times.
- Maintained accurate service logs, customer records and billing information.
- Communicated clearly with customers in English and Spanish to resolve issues and provide status updates.
- Trained new dispatch staff on procedures and software.
Office Manager
Merchant Bldg Maintenance
Pomona, USA
04.2009 - 10.2014
- Oversaw daily office operations, vendor relationships and supply management.
- Handled customer inquiries, invoicing and accounts receivable.
- Implemented filing and tracking systems to improve document retrieval and billing accuracy.
- Coordinated maintenance schedules and communicated with field staff to ensure timely completion of work.
Education
Bachelor - Business Management
AIU
Skills
- Bilingual: Fluent English & Spanish (speaking & writing)
- Customer service & client relations
- Office management & administration
- Dispatching & scheduling
- Records management & data entry
- Microsoft Office (Word, Excel, Outlook)
- Problem solving
- Teamwork
- Quick learner
- Time management
- Multitasking
Additional
immediate, available upon request
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
On-SiteRemoteSalary Range
$0/hr - $1000/hrTimeline
Office Dispatcher
Cortez Towing
06.2015 - 08.2024
Office Manager
Merchant Bldg Maintenance
04.2009 - 10.2014
Bachelor - Business Management
AIU