Visa Vaivai-Tapusoa
Honolulu
Summary
Talented PSA with demonstrated experience providing administrative support services. Experienced in using variety of software applications and calendar management. Excellent communication and interpersonal skills.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
19
19
years of professional experience
Work History
Program Support Assistant
Department of Veterans Affairs
10.2019 - Current
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained new personnel regarding VHA operations, policies and services.
- Delivered prompt service to prioritize customer needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promptly responded to inquiries and requests from prospective customers.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's CRM database.
- Escalated complicated customer account issues to supervisors and help desk workers.
Biological Technician
National Parks Service
02.2007 - 05.2019
- Evaluated collected data points from field experiments to produce summary reports.
- Helped scientific and engineering teams improve research by sharing knowledge.
- Researched and collected information and samples and specimens.
- Input updates to database and prepared data for searches and visual representations.
- Documented experiment progress and observations, compiled data and organized findings for analysis.
- Conducted biological, microbiological and biochemical tests and analysis to evaluate quality of physical or chemical substances.
- Inspected and calibrated pH meters, spectrophotometers and centrifuges.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Provided professional services and support in a dynamic work environment.
- Worked well in a team setting, providing support and guidance.
Education
Bachelor of Science - Psychology
ARgosy University
Honolulu, HI09-2017
Master of Science - Human Resources Management
Argosy
Honolulu, HI11-2016
Skills
- Customer service
- Appointment scheduling
- Records management
- Scheduling
- Courteous demeanor
- Call center operations
- Call center experience
Languages
English
Native or Bilingual
Samoan
Native or Bilingual
Timeline
Program Support Assistant
Department of Veterans Affairs
10.2019 - Current
Biological Technician
National Parks Service
02.2007 - 05.2019
Bachelor of Science - Psychology
ARgosy University
Master of Science - Human Resources Management
Argosy