Vishal Tomer
IT Professional
Ghaziabad
Summary
Experienced Service Sector with over 6 years of experience in IT Industry. Excellent reputation for resolving problems and improving customer satisfaction. Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Team Leader
NTT DATA GLOBLE DELIVERY SERVICES
Gurugram
08.2022 - Current
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Participated in cross-functional team-building activities.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Led team of 30 members while providing exceptional customer service.
- Initiated timely response to emails, voicemails and written correspondence.
- Supported office business development and customer service.
- Coordinated weekly meetings for internal and external groups.
IT Service Desk Analyst
Tata Consultancy Services
Noida
12.2021 - 07.2022
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Researched product and issue resolution tactics to address customer concerns.
- Responded promptly to incoming sales leads and requests for technical support.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and LAN,WAN & VPN Support.
- Provided documentation on troubleshooting of technical processes to support desk staff.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
IT Service Desk Engineer
Vserv Infosystems Pvt. Ltd.
Noida
08.2019 - 11.2021
- Assisting VIP users and Japanese expat.
- Handling escalated issues
- Incident and SLA Management
- User Access management.
- Vendor Management.
- McAfee Antivirus management on EPO Server.
- Troubleshoot and resolve Lotus Notes mail client issues.
- Co-ordination with Application, Network and server teams for resolving issues.
- Providing technical support to end-user
- Installing and configuring Lotus Notes on client machines.
- Installing and configuring Travel based apps like - Lotus Notes Traveler,
- Polycom, Audio/Video Conferencing System on iPhone's/ iPad's, Android devices etc. Miscellaneous Activities.
Desktop Support Engineer
Renovision Automation Services Pvt.Ltd
New Delhi
06.2017 - 08.2019
- Assisting VIP users and Japanese expat.
- Handling escalated issues
- Incident and SLA Management
- User Access management.
- Vendor Management.
- McAfee Antivirus management on EPO Server.
- Troubleshoot and resolve Lotus Notes mail client issues.
- Co-ordination with Application, Network and server teams for resolving issues.
- Providing remote location support using various Remote Access tools like Any Desk, Tight VNC, Team Viewer etc.
- Asset management manually.
- Providing technical support to end-user
- Installing and configuring Lotus Notes on client machines.
- Installing and configuring Travel based apps like - Lotus Notes Traveler,
- Polycom, Audio/Video Conferencing System on iPhone's/ iPad's, Android devices etc.
- Miscellaneous Activities.
Education
Bachelor of Technology [BTech] - Computer Science
Monad University
Hapur 08.2012 - 08.2016
Associate of Science - Intermediate
St Xavier Sr Sec School
Pilkhuwa 04.2011 - 04.2012
High School Diploma -
St. Xavier’s Sr. Sec. School
Pilkhuwa 04.2009 - 04.2010
Skills
Client Service
Timeline
Team Leader
NTT DATA GLOBLE DELIVERY SERVICES
08.2022 - Current
IT Service Desk Analyst
Tata Consultancy Services
12.2021 - 07.2022
IT Service Desk Engineer
Vserv Infosystems Pvt. Ltd.
08.2019 - 11.2021
Desktop Support Engineer
Renovision Automation Services Pvt.Ltd
06.2017 - 08.2019
Bachelor of Technology [BTech] - Computer Science
Monad University
08.2012 - 08.2016
Associate of Science - Intermediate
St Xavier Sr Sec School
04.2011 - 04.2012
High School Diploma -
St. Xavier’s Sr. Sec. School
04.2009 - 04.2010
Achievements & Certifications
- Received Certificate of Appreciation from client and parent organization on account of good performance at client site.
- Received Certificate of Appreciation from client and parent organization on account of good performance at client site. Awarded STAR OF THE YEAR 2017 and 2018.
- ITIL® Foundation Certificate in IT Service Management From NTT DATA.
- A profession Diploma in Graphic Designer,Hardware, Network & Security System Management from Rural Development & Self Employment Training Institute (RUDSETI).
Personal Dossier
- Date of Birth: Dec 06, 1994
- Languages Known: Hindi & English.
- Hobbies: Watching cricket, listening to music & surfing internet.
Achievements & Certifications
- Received Certificate of Appreciation from client and parent organization on account of good performance at client site.
- Received Certificate of Appreciation from client and parent organization on account of good performance at client site. Awarded STAR OF THE YEAR 2017 and 2018.
- ITIL® Foundation Certificate in IT Service Management From NTT DATA.
- A profession Diploma in Graphic Designer,Hardware, Network & Security System Management from Rural Development & Self Employment Training Institute (RUDSETI).
Personal Dossier
- Date of Birth: Dec 06, 1994
- Languages Known: Hindi & English.
- Hobbies: Watching cricket, listening to music & surfing internet.
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