Summary
Overview
Work History
Education
Skills
Timeline
Generic

VISHNU PRIYA EDARA

San Jose,CA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Fidelity Investments
01.2019 - 01.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled customer inquiries and suggestions courteously and professionally
  • Tracked customer service cases and updated service software with customer information
  • Utilized customer service software to manage interactions and track customer satisfaction

Education

Bachelor of Science - Computers

JNTU KAKINADA
India
05.2011

High School Diploma -

Sri Chaitanya
India
05.2005

Skills

  • Complaint Resolution
  • Consultative Sales
  • Call Management
  • Scheduling
  • Report preparation
  • Account management
  • Money handling abilities
  • Technical Support
  • Warehousing functions

Timeline

Customer Service Representative

Fidelity Investments
01.2019 - 01.2020

Bachelor of Science - Computers

JNTU KAKINADA

High School Diploma -

Sri Chaitanya
VISHNU PRIYA EDARA