VISKIYYA MUHAMMAD
Meridian,USA
Summary
Customer Service Representative experienced in delivering outstanding customer experiences through effective complaint resolution. Maintained professionalism and composure in high-stress situations while utilizing strong communication and organizational skills. Dedicated to enhancing service quality and fostering positive customer interactions.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Mintex
Chicago, IL
12.2025 - Current
- Managed high-volume inbound calls to address customer inquiries and concerns.
- Interacted with customers to gather information and address concerns. with callers, confirming or clarifying information and diffusing anger.
- Provided efficient service to customers seeking answers to routine questions., friendly, and knowledgeable service for routine questions and service complaints.
Customer Service Representative
Iqor
Meridian, MS
09.2024 - 12.2025
- Resolved customer complaints by providing effective solutions, enhancing overall customer experience.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Promoted high customer satisfaction through knowledgeable and friendly service, addressing issues efficiently.
- Maintained professionalism in stressful situations, effectively diffusing tension and ensuring customer comfort.
Customer Service Representative
Family Dollar
Meridian, MS
06.2022 - 09.2024
- Delivered personalized customer service by addressing inquiries and resolving issues on customer accounts, enhancing customer satisfaction.
- Maintained comprehensive knowledge of company products to offer tailored suggestions and recommendations, improving customer experience.
- Responded to telephone inquiries and complaints in accordance with standard operating procedures, ensuring consistent service quality.
Cashier
Save A Lot
Meridian, MS
08.2021 - 05.2022
- Executed opening and closing procedures, including cash register counting, restocking, and cleaning to ensure smooth operations.
- Operated cash register, accurately processing payments, returns, and exchanges to maintain transaction integrity.
- Delivered prompt service to customers at point of sale.
Cashier
Compass Group
Meridian, MS
06.2021 - 08.2021
- Operated cash register and accurately processed payments, returns, and exchanges.
- Greeted customers and provided product information, enhancing overall store experience.
- Built customer relationships to improve satisfaction and encourage loyalty.
Sandwich Maker
Wendy's
Meridian, MS
01.2019 - 01.2021
- Customized sandwiches to meet customer requests and dietary needs, ensuring satisfaction.
- Followed food safety standards for sanitization and storage of food.
- Resolved customer complaints by remaking sandwiches and processing refunds, enhancing customer experience.
Education
Associate In Applied Science (A.A.S.) - Graphic Design
Meridian Community College
Meridian, MSSkills
- Customer Service
- Complaint resolution
- Problem solving
- Call management
- Product knowledge
- Active listening
- Conflict resolution
- Time management
- Call management
Timeline
Customer Service Representative
Mintex
12.2025 - Current
Customer Service Representative
Iqor
09.2024 - 12.2025
Customer Service Representative
Family Dollar
06.2022 - 09.2024
Cashier
Save A Lot
08.2021 - 05.2022
Cashier
Compass Group
06.2021 - 08.2021
Sandwich Maker
Wendy's
01.2019 - 01.2021
Associate In Applied Science (A.A.S.) - Graphic Design
Meridian Community College