Summary
Overview
Work History
Skills
Additional Information
Timeline
Hi, I’m

Vita Spiotti

Charlotte,NC
Vita Spiotti

Summary

As a top-performing customer service manager, I have a proven track record in building strong relationships, driving operational excellence, and leading high-performing teams. My success is largely attributed to my exceptional communication skills, ability to make critical decisions, and passion for delivering excellent customer experiences.

As a leader, I have always been committed to fostering a positive and productive work environment that promotes collaboration, innovation, and continuous learning. I have a talent for inspiring and motivating teams to achieve their goals and reach their full potential.

Overview

6
years of professional experience

Work History

American Airlines

Customer Operations Manager
11.2021 - Current

Job overview

  • I am responsible for ensuring a high-performing operation through workforce management of front-line team members, I am accountable for overseeing the day-to-day activities of the team, ensuring that all flights depart on time, and that customers receive exceptional service
  • I am responsible for ensuring that the team performs their work safely, efficiently, and in compliance with federal, state, and local regulations, including FAA, and other government agencies
  • I work closely with the airport operations team, vendors, and airline partners to ensure smooth operations.
  • I am skilled in managing high-stress situations, making critical decisions, and adapting to changes in the operational environment.

American Airlines, Inc

International Customer Service Manager
05.2018 - 06.2020

Job overview

  • Responsible for ensuring a high-performing operation through workforce management of front-line gate agent team members. Also responsible for supporting the teams' efforts in creating a safe, reliable operation while delivering an elevated customer experience
  • Responsible for ensuring that the customer experience is elevated and meets or exceeds expectations.
  • Coaching and training team members to provide exceptional customer service.
  • Responsible for all escalated issues, including working with police, homeland security, and other law enforcement agencies.
  • Established and promoted effective relationships with external and internal customer base that fostered compassion, authenticity, integrity, respect and dignity

Prospect Airport Services

Manager of Operations
11.2016 - 05.2018

Job overview

  • Responsible for providing wheelchair assistance, helping them navigate through the airport and get to their gates on time.
  • Provide top-notch customer service to all passengers, ensuring that they feel safe and comfortable during their journey through the airport. This may involve communicating with passengers, answering questions, and providing assistance as needed.
  • Ensure the safety and security of all passengers under your care. This may involve following safety protocols and procedures, such as properly securing wheelchairs and ensuring that passengers are buckled in safely.
  • Ensure that we were in compliance with federal, state, and local regulations, including DOT,

Skills

  • Coaching and mentoring
  • Relationship building
  • Delegation
  • Effective leader
  • Critical Thinking
  • Active Listening
  • Multitasking Abilities

Additional Information

  • Leadership Training
  • Meritorious award

Timeline

Customer Operations Manager

American Airlines
11.2021 - Current

International Customer Service Manager

American Airlines, Inc
05.2018 - 06.2020

Manager of Operations

Prospect Airport Services
11.2016 - 05.2018

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Vita Spiotti