Vital Kovler
Brooklyn
Summary
Dynamic Assistant Manager at Dr. Yanina Kovler, skilled in customer relations and marketing strategies. Enhanced patient referrals through innovative promotional planning and exceptional customer service. Proven ability to analyze market trends and implement feedback mechanisms, driving service improvements.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Dr Yanina Kovler
1660 East 14 Str, Suite 202
01.2024 - Current
- Marketing and advertisement of medical practice on social media platforms, enhancing strategies for advertisement of medical office and medical spa and increasing patient referrals. Reviewing statistics of business analysis such as amount of new patient referrals, retainment of existing patients by reviewing patient satisfaction
- Implemented feedback mechanisms to gauge client satisfaction and drive service improvements.
- Evaluated performance metrics to identify areas for process enhancement and cost reduction.
- Supported strategic planning initiatives by analyzing market trends and competitor activities.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased new patient referrals through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Education
High School Diploma -
Sinai Academy
Brooklyn, NYSkills
- Customer service
- Problem-solving
- Customer relations
- Customer relationship management (CRM)
- Google drive
- Promotional planning
- Adaptability and flexibility
- Verbal and written communication
- Marketing
Languages
English,Russian
Native or Bilingual
Timeline
Assistant Manager
Dr Yanina Kovler
01.2024 - Current
High School Diploma -
Sinai Academy