Vitia Markley
Private Events
Frankfort,IL
1
Language
1
Certification
12
years of professional experience
Dedicated professional with a strong background in customer service, hospitality, and sales, demonstrating a proven ability to foster relationships and drive lead generation. Expertise in event service complements a successful track record as a Licensed Life Insurance Agent, excelling in fast-paced environments. Bilingual in English and Spanish, currently pursuing an Associate’s Degree in Accounting to enhance financial acumen and support diverse client needs. Committed to delivering exceptional service and results through effective communication and strategic problem-solving skills.
Work History
Sales Consultant
6 Months- Developed strong customer relationships through personalized service and product knowledge.
- Assisted customers in selecting vehicles that meet individual needs and preferences.
- Facilitated seamless vehicle delivery processes, ensuring customer satisfaction at every step.
- Utilized CRM systems to track sales leads and follow up with potential customers effectively.
- Built relationships with customers to encourage repeat business.
- Provided exceptional customer service, addressing inquiries and resolving concerns to enhance client satisfaction.
- Facilitated financing options, collaborating with financial institutions to secure competitive rates for clients.
Server / Bartender
2 Years 3 Months- Delivered attentive service in upscale dining and bar environment, balancing food service and mixology.
- Provide attentive service in an upscale dining and bar environment, balancing responsibilities between food service and mixology.
- Upsell premium menu items and specialty drinks to maximize revenue.
- Coordinated with bartenders, servers, and kitchen staff during peak hours to enhance team efficiency.
Bartender
1 Year 2 Months- Mix and serve cocktails, beer, and wine in a high-volume venue while maintaining accuracy and speed.
- Recommended personalized drink options to elevate guest experiences and drive repeat business.
- Managed bar inventory and restocking to maintain organization and efficiency during peak hours.
- Provided friendly, professional service in fast-paced, entertainment-focused environment.
Event Bartender / Server
4 Years 6 Months- Executed bartending and beverage service, including wine pouring, cocktail preparation, and bar setup, ensuring guest satisfaction.
- Delivered professional, friendly service tailored to weddings, banquets, and corporate gatherings, enhancing overall guest experience.
- Coordinated with event planners and catering teams to execute events smoothly, contributing to successful event outcomes.
Insurance Agent
4 Months- Provided tailored coverage solutions to meet client needs as a licensed life insurance agent.
- Prospected and developed new business through targeted outbound calls, referrals, and networking efforts.
- Educated clients on policy options and benefits, facilitating informed long-term financial planning.
- Ensured compliance with state regulations and company policies during sales and servicing.
BDC Representative
2 Months- Scheduled appointments for multiple sales departments, achieving a high conversion rate.
- Optimized CRM usage by tracking customer touchpoints, enhancing follow-up efficiency.
- Optimized CRM usage by tracking customer touchpoints and improving follow-up efficiency.
- Collaborated with management to resolve escalated customer issues promptly and professionally.
Sales Representative
2 Months- Guided customers in selecting cabinetry and kitchen solutions to meet specific needs.
- Developed accurate quotes and delivered product details to enhance customer satisfaction.
- Collaborated with sales team to enhance revenue growth through dedicated customer-focused service.
BDC Representative
4 Months- Managed inbound and outbound inquiries, generating leads and converting them into sales.
- Implemented targeted follow-up strategies, increasing appointment show rates.
- Utilized CRM systems to track performance metrics, enhancing customer engagement.
Server
5 Years 4 Months- Executed high-volume table service, ensuring prompt and precise order delivery.
- Resolved customer concerns quickly and courteously, strengthening guest loyalty.
- Highlighted daily specials and menu items, contributing to enhanced sales and guest satisfaction.
Department Manager
4 Years- Supervised and trained team of 15 employees, enhancing productivity and performance.
- Managed scheduling, inventory, and daily operations to ensure smooth workflow.
- Managed scheduling, inventory, and daily operations, optimizing workflow efficiency.
- Developed training programs for employees, increasing service quality and customer satisfaction.
Education
Associate’s Degree - Accounting
In Progress
High School Diploma
Skills
CRM
Insurance sales
Team leadership
Client Engagement
Conflict resolution
Sales negotiation
Customer support
Honest and dependable
Time management
Reliable and responsible
Attention to detail
Friendly and enthusiastic
Certification
Life Insurance License – Issued 2024-12
Languages
Spanish
Native or Bilingual
Timeline
Sales Consultant
Adam Auto Group
11.2025 - 05.2026Read More
Bartender
Millennium Hall
05.2025 - CurrentRead More
Insurance Agent
Unitrust
01.2025 - 05.2025Read More
BDC Representative
Rizza Cadillac, Buick, GMC
10.2024 - 12.2024Read More
Sales Representative
National Kitchen and Cabinetry
08.2024 - 10.2024Read More
Server / Bartender
Uncle Julio’s Restaurant
04.2024 - CurrentRead More
BDC Representative
Currie Buick GMC
01.2024 - 05.2024Read More
Event Bartender / Server
Private Events
01.2022 - CurrentRead More
Server
Jalapeños Mexican Restaurant
01.2019 - 05.2024Read More
Department Manager
McDonald's
01.2015 - 01.2019Read More
Bloom High School
High School Diploma
Read More
Penn Foster College
Associate’s Degree from Accounting
Read More