Vitoria Leal
Jupiter
Summary
Driven and enthusiastic Clinical Mental Health Counseling graduate student motivated to learn, grow, and excel. Skilled in early childhood development, educational support, and behavior observation, with a proven ability to collaborate effectively with teams to enhance client success. Organized and detail-oriented with a passion for fostering growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Academic Coordinator
Family First Adolescent Services
11.2023 - 12.2024
- Facilitated daily academic group sessions in a residential treatment setting.
- Managed a variety of academic plans tailored to individual needs.
- Provided a safe, productive, and nurturing environment to foster trust and rapport.
- Collaborated with programming and clinical teams to support discharge plans, clinical progress, and over-all success.
- Evaluated client progress and provided feedback to improve academic performance.
- Maintained accurate progress notes using an EMR system to record client behaviors, academic achievements, and interventions.
- Participated in academic advising and course selection.
Private Nanny
Alexa Jones
06.2022 - 12.2023
- Built positive and nurturing environments to support the child's social and emotional growth.
- Monitored schedule to maintain age-appropriate rotation of sleep-feed-play.
- Established lasting, professional connections with family by encouraging open communication and delivering positive feedback.
- Implemented daily activities to support the development of fine motor, gross motor, and cognitive skills.
Tutor
Christine Helderman
02.2022 - 11.2023
- Developed student-specific GED tutoring plans in the areas of Math, Science, History, and Language Arts.
- Administered feedback to student using positive reinforcement techniques to build self-confidence and reduce fear of failure.
- Responded to after-hours telephone requests to provide student assistance with specific questions.
- Designed engaging lessons, using art and visual aids to enhance visual learning style.
- Created handouts, study guides, and enrichment materials to boost student knowledge.
Private Nanny
Christopher Phillips
02.2022 - 06.2022
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Assisted children with homework assignments and projects across different subjects.
- Made appropriate emotional and educational accommodations for a child with ADHD.
- Provided emotional support and guidance to aid in the development of life skills such as problem-solving, communication, and socialization.
Sales Associate
Oceans Allure
07.2019 - 06.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed high-stress situations.
- Engaged with customers to effectively build rapport and lasting relationships.
- Increased sales revenue by recommending appropriate products based on customer needs.
- Collaborated with team members to achieve daily sales targets.
Call Center Representative
Rebtel
08.2017 - 06.2018
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Exceeded daily outbound call quotas while maintaining high levels of customer satisfaction and engagement.
Education
Master of Science - Clinical Mental Health Counseling
Nova Southeastern University
Fort Lauderdale, FL12-2026
Bachelor of Arts - Psychology
Florida Atlantic University
Boca Raton, FL05.2022
Skills
- Educational support
- Early childhood development
- Positive reinforcement
- Life skills development
- Academic advising
- Tutoring
- Written and oral communication
- Managing schedules
- Records management
- Multicultural competence
- Motivational techniques
- Substance abuse awareness
- Counseling techniques
- Behavioral interventions
- Case management
- Group sessions
- Family and client education
- Residential treatment
- Client progress analysis
- Client advocacy
- Trauma-informed care
- Time management
- Attention to detail
- Organizational skills
- Safety protocols and procedures
Certification
- CPR Certification
- HIPAA Certification
- Level 1 Trauma Training
Languages
Portuguese - Native
Spanish - Highly proficient
English - Native
Timeline
Academic Coordinator
Family First Adolescent Services
11.2023 - 12.2024
Private Nanny
Alexa Jones
06.2022 - 12.2023
Tutor
Christine Helderman
02.2022 - 11.2023
Private Nanny
Christopher Phillips
02.2022 - 06.2022
Sales Associate
Oceans Allure
07.2019 - 06.2020
Call Center Representative
Rebtel
08.2017 - 06.2018
Bachelor of Arts - Psychology
Florida Atlantic University
Master of Science - Clinical Mental Health Counseling
Nova Southeastern University
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