Vittoria M. Russo

Federal Housing Administration/Operational Risk Management

• Developed and implemented risk mitigation strategies to address operational risks, aligned with industry standards, resulting in a quantifiable reduction in potential losses
• Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
• Collaborated with cross-functional teams to integrate risk management principles into operational processes
• Evaluated and improved existing control systems to minimize the risk of waste, loss, unauthorized use, or misappropriation of assets, ensuring compliance with relevant regulations
• Identified control gaps and developed actionable recommendations to strengthen risk management frameworks
• Analyzed program operations to identify and assess potential risks, providing leadership with data-driven insights for informed decision-making
• Led risk assessment projects through comprehensive research, project management, and analytical support, delivering actionable insights to leadership
• Enhanced risk visibility by developing and presenting detailed reports on assessment findings, trends, and exposures, contributing to divisional risk mitigation strategies
• Streamlined risk governance through the creation and maintenance of key risk exposure metrics and the development of standardized reporting for enterprise forums
• Proactively identified and recommended process improvements to strengthen the overall risk management plan
• Federal Housing Administration/Operational Risk Management
• Supervisor: Jason Thompson (202-402-5093)
• Okay to contact this Supervisor: Yes

• Company Overview: Office of Chief Human Capital Officer/Office of Field Support Services
• Provided authoritative advice and assistance to managers, supervisors, and employees on administrative and management matters
• Assisted in developing a Field Support SharePoint site where all information pertinent to Field Support could be uploaded for ease of use across the region
• Provided Human Resource administrative and management advice and assistance to managers, supervisors, and employees
• Developed, managed and/or coordinated programs which enable all program areas to run efficiently
• Conducted comprehensive studies and reviews of operational processes to identify areas for improvement and support organizational objectives
• Provided data-driven recommendations to management through comprehensive written reports, influencing strategic decisions and leading to positive outcomes such as improved efficiency
• Developed and implemented procedures or systems for establishing operations or assessing the effectiveness of administrative controls that are designed to prevent waste, loss, misuse or misappropriation of assets or funds
• Served as a member of cross functional teams to develop appropriate solutions which were often implemented
• Resolved complex issues and problems identified through program evaluations and Field Office staff feedback, resulting in improved program effectiveness
• Generated tracking reports using SharePoint which tracked numerous Field Support items
• Identified resources, goals and objectives to support mission objectives
• Analyzed existing policies and procedures, identifying areas for improvement and recommending changes that addressed specific challenges or inefficiencies
• Analyzed and reviewed reports to identify and recommend appropriate changes and/or corrective action needed to meet Field Support goals
• Office of Chief Human Capital Officer/Office of Field Support Services
• Supervisor: Patricia Warn - Retired (202-708-1112)
• Okay to contact this supervisor: Yes

• Managed the telecommunications program for the New York office by tracking and providing phone numbers and voicemail for new employees
• Ensured staff and partners were knowledgeable about HUD's record-keeping requirements, promoting compliance and efficient records management
• Provided various program offices guidance as it relates to their records management needs such as aiding with form management and providing approved transfer numbers for shipment to the National Archives
• Worked with vendors and contractors such as General Services Administration (GSA) building maintenance and Iron Mountain for procuring supplies and office products
• Provided employees with guidance and training for the HUD transit commuting benefits program
• Developed and implemented standardized templates using Microsoft Office Suite for reports, letters and presentations, which improved consistency and efficiency across the team
• Interpreted and applied HUD’s regulations and policies Personal Identity Verification card activations and updates and ensuring that employees are current for their AED certifications
• Worked with GSA and the Project Management Division as it related to space renovations, disposition of files, and decommissioning of rooms
• Coordinated the ordering and installation of telephone services with GSA, resolved discrepancies, and maintained the electronic telecommunication system
• Assisted Administrative Officer with preparation of the quarterly budget
• Acquired services, equipment, and supplies to fulfill operational requirements. This included creating and preparing ANSRS, requisitions, other documentation, and making purchases with Administrative Officer review

• Efficiently addressed customer inquiries and resolved discrepancies via phone, minimizing call handling time and maximizing first-call resolution rates
• Leveraged cutting-edge computer technology to efficiently process payments, accessing and updating claim information to expedite disbursement and improve accuracy
• Effectively processed Social Security benefit applications, determining eligibility and authorizing payments in accordance with program requirements
• Utilized in-depth knowledge of Social Security programs and regulations to effectively answer beneficiary questions and provide accurate information via the toll-free number
• Resolved issues or discrepancies and explain Social Security program information to the public
• Applied problem-solving methodologies, including data research and analysis, to identify and resolve critical issues in client’s social security accounts allowing them to keep or resume their benefit payments
• Effective oral and written communication using Microsoft Teams, Outlook, and Word
• Accurately determined eligibility and authorized payments for various Social Security programs, ensuring compliance with regulations and program guidelines
• Completed an intensive nine-month training program to become certified as a Benefits Authorizer

• Researched and carried out a complex study to report the feasibility of introducing a Bike to Work Program within the Philadelphia Regional Office to determine relevance to organizational goals
• Maintained confidential personnel records
• Drafted official correspondence, policy and procedural summaries based on quantitative and/qualitative research analysis
• Evaluated program administration and achievement of objectives to ensure compliance with policies and regulations
• Performed highly structured, entry-level human resources program work
• Communicated factual and procedural HR information clearly, orally and in writing
• Carried out complex studies to report the feasibility of equipping all vehicles in MidAtlantic Region with E-Z Pass to determine relevance to organizational goals
• Implemented new onboarding procedures to enhance the new hire experience
• Analyzed and evaluated program office efficacy for the purpose of recommending and improving program enhancement plans
• Effectively communicated human resource procedures with management
• Conducted detailed analyses of data, work processes, methods, and procedures
• Administered transportation activity for Philadelphia Regional office related to use of GSA vehicles
• Prepared and facilitated formal presentations and management briefings using Microsoft Word and PowerPoint