Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vivaleen Michael

Vancouver,WA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Verizon
Portland, OR
06.2024 - 12.2025
  • Assisted customers with product inquiries and service issues.
  • Resolved billing discrepancies through effective communication and problem-solving.
  • Utilized CRM software to document customer interactions and support requests.

Shipping Clerk

Columbia Sportswear
Portland
03.2023 - 11.2023
  • Processed incoming shipments according to company procedures and safety standards.
  • Operated warehouse management system for tracking inventory and shipments efficiently.
  • Prepared shipping documents, including labels and packing slips, for outbound orders.

Housekeeping Room Attendant

Model 6
Salinas, California
01.2017 - 10.2020
  • Cleaned and maintained guest rooms to ensure high standards of cleanliness.
  • Collaborated with team members to prioritize room assignments for efficiency.
  • Managed inventory of cleaning supplies and reported shortages to management.

Education

GED
Salinas, California

Skills

  • Customer service
  • CRM software
  • Problem solving
  • Billing resolution
  • Product knowledge

Timeline

Customer Service Representative

Verizon
06.2024 - 12.2025

Shipping Clerk

Columbia Sportswear
03.2023 - 11.2023

Housekeeping Room Attendant

Model 6
01.2017 - 10.2020

GED
Vivaleen Michael