Vivca Santana
Orange City,FL
Summary
Dynamic and detail-oriented professional with experience at Multicare Physicians, excelling in customer relations and appointment scheduling. Proven ability to enhance office efficiency through exceptional organization and communication skills. Adept at managing multi-line phone systems and providing administrative support, ensuring a positive experience for clients and colleagues alike.
Overview
3
3
years of professional experience
Work History
Receptionist
Multicare Physicians
06.2023 - Current
- Greeted visitors and answered incoming calls to provide excellent customer service.
- Managed appointment scheduling using office software to optimize daily operations.
- Organized and maintained filing systems for efficient document retrieval.
- Assisted in processing incoming mail and packages, ensuring timely distribution.
- Provided support for administrative tasks, contributing to smooth office functionality.
- Maintained cleanliness and organization of reception area to enhance professional environment.
- Collaborated with team members to address client inquiries and resolve issues promptly.
- Learned office procedures and policies to adapt quickly in fast-paced environment.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
Teaching Assistant
Primerose
06.2022 - 06.2023
- Assisted in instructional delivery, enhancing student engagement and comprehension.
- Supported classroom management, fostering a positive learning environment for diverse learners.
- Collaborated with educators to develop and implement lesson plans aligned with curriculum standards.
- Provided individualized support to students, addressing unique learning needs and challenges.
- Administered assessments and tracked student progress, ensuring timely feedback for improvement.
Education
Medical Assistant -
Southern Technical College
Sanford, FL04.2024
Central Florida Academy
Lake Helen, FL05.2018
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Data inputting
- Office administration
- File management
- Multi-line telephone operation
- Clerical support
- Documentation and reporting
- Typing speed
Languages
Spanish
Professional Working
Timeline
Receptionist
Multicare Physicians
06.2023 - Current
Teaching Assistant
Primerose
06.2022 - 06.2023
Medical Assistant -
Southern Technical College
Central Florida Academy