Vivek Patel
Woodway,TX
Summary
Dedicated professional known for enhancing guest satisfaction and operational efficiency. Skilled in team leadership and financial management, with a proven track record of driving revenue growth through effective promotional strategies.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Holiday Inn Express Hotel Suites
03.2023 - Current
- Assisted in developing promotional strategies to increase occupancy rates and drive revenue growth.
- Monitored inventory levels, placing orders as needed to ensure adequate supplies for daily operations.
- Resolved guest complaints effectively, enhancing overall satisfaction and loyalty to the establishment.
- Conducted regular performance evaluations, providing feedback to improve team productivity and morale.
- Supervised daily operations to ensure exceptional guest service and satisfaction.
- Trained and mentored team members on customer service best practices and operational procedures.
- Implemented efficient processes to streamline front desk operations and enhance guest experience.
Managing Partner
Quality Inn Suites
03.2018 - 02.2023
- Managed daily hotel operations, ensuring high standards of guest satisfaction and service quality.
- Developed and implemented marketing strategies to increase local visibility and attract new guests.
- Oversaw financial management, including budgeting, forecasting, and expense control to maximize profitability.
- Trained and mentored staff on customer service excellence, operational procedures, and safety protocols.
- Directed operational strategies to enhance guest satisfaction and service efficiency.
- Implemented staff training programs to improve team performance and service delivery.
Assistant Manager
Quality Inn & Suits
02.2015 - 03.2018
- Supervised daily operations to ensure exceptional guest service and satisfaction.
- Trained and mentored team members on customer service best practices and operational procedures.
- Implemented efficient processes to streamline front desk operations and enhance guest experience.
- Coordinated staff schedules to optimize coverage during peak times and maintain operational efficiency.
Food Prep Cooking Assistant
Hyvee Market Grill
01.2015 - 02.2017
- Prepared ingredients by chopping, slicing, and dicing vegetables to ensure efficient cooking processes.
- Assisted chefs in executing menu items, maintaining high standards of food quality and presentation.
- Monitored inventory levels, restocked supplies, and organized storage areas for optimal workflow efficiency.
- Maintained cleanliness of kitchen equipment and workstations, adhering to health and safety regulations.
- Trained new staff on food preparation techniques and safety protocols to enhance team performance.
- Collaborated with kitchen staff to streamline operations, reducing preparation times for peak service periods.
- Implemented best practices for food storage, resulting in minimized waste and improved ingredient freshness.
Education
BBA - Management
Sardar Patel University
India03-2012
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Staff supervision
- Team motivation
- Time management
- Workload management
- Goal setting
Timeline
Assistant Manager
Holiday Inn Express Hotel Suites
03.2023 - Current
Managing Partner
Quality Inn Suites
03.2018 - 02.2023
Assistant Manager
Quality Inn & Suits
02.2015 - 03.2018
Food Prep Cooking Assistant
Hyvee Market Grill
01.2015 - 02.2017
BBA - Management
Sardar Patel University