Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

VIVETTE A STRAKER

Goodyear,AZ

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

9
9
years of professional experience

Work History

Warehouse Associate

Amazon
02.2022 - 08.2022
  • Worked safely around moving machinery.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles

BILLING ASSOCIATE

NATIONALGRID
11.2008 - 07.2014
  • Effectively managed a high volume of customer calls in a call center environment.
  • Verified all required customer information.
  • Proficient in de-escalation
  • Handled Emergency calls to 911, Fire department and other appropriate parties in a timely manner.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

MEDICAL ASSISTANT/ OFFICE

Cabrini Medical Center
01.2005 - 03.2008
  • Performed Phlebotomy, EKG, CPR and Finger punctures daily.
  • Prepared and Analyzed blood and urine specimens.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.

Education

Liberal Arts And Sciences

Medgar Evers College of The City University of New York
Brooklyn, NY

Associate in Occupational Studies - Medical Assisting

ASA College
Brooklyn, NY

Skills

  • More than 6 years working in a demanding, high volume call center
  • Personable and Professional under pressure
  • Successful at troubleshooting
  • Handling customer support issues in a timely manner
  • Exceptional Computer aptitude and telephone etiquette
  • Excellent Communicator
  • Understanding and empathetic to Customer needs
  • Upbeat and Positive Personality
  • Customer Account Management

Additional Information

  • Medical assisting Externship. Performed phlebotomy and EKG asneeded. Opened and closed office daily. Ordered supplies, maintainedoffice. Answering phones and scheduling appointments.

Timeline

Warehouse Associate

Amazon
02.2022 - 08.2022

BILLING ASSOCIATE

NATIONALGRID
11.2008 - 07.2014

MEDICAL ASSISTANT/ OFFICE

Cabrini Medical Center
01.2005 - 03.2008

Liberal Arts And Sciences

Medgar Evers College of The City University of New York

Associate in Occupational Studies - Medical Assisting

ASA College

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