Vivi Nguyen
Garden Grove,CA
Summary
Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.
Positive and upbeat professional makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments.
Efficient host skilled in managing guest experiences and operational flow in fast-paced environments. Known for productivity and ability to complete tasks swiftly while maintaining high standards of service. Specialized skills include reservation management, customer service excellence, and communication. Excel in using empathy, adaptability, and problem-solving to enhance guest satisfaction and streamline restaurant operations.
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Manager
Blue Bowl Superfoods
Costa Mesa, California
04.2024 - 06.2026
- Assisted in managing daily operations and staff scheduling at a superfood café.
- Managed customer service inquiries and complaints in a timely manner.
- Trained new team members on customer service and product knowledge.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with team to create a positive work environment and boost morale.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Assessed inventory levels and organized supply restocking.
- Implemented health and safety protocols in food preparation areas.
- Established processes for monitoring customer satisfaction levels.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
- Implemented quality control measures to uphold company standards.
Assistant Store Manager
Me time Beauty Lounge
Redondo Beach, California
06.2023 - 05.2024
- Trained and supervised staff to improve service quality and efficiency.
- Coordinated inventory management and supply orders for beauty products.
- Assisted in managing daily operations at a busy beauty lounge.
- Handled customer inquiries and resolved issues to enhance satisfaction.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies promptly.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Ensured compliance with all safety regulations throughout the store premises.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Implemented successful business strategies to increase revenue and target new markets.
Host, Cashier, Server, and OST
Cheesecake Factory Inc
Newport Beach, California
05.2022 - 02.2024
- Greeted guests warmly and directed them to their tables.
- Managed reservation system to optimize seating arrangements and wait times.
- Coordinated with kitchen and serving staff to ensure smooth service flow.
- Maintained cleanliness and organization of the host stand area at all times.
- Handled guest inquiries and addressed concerns promptly and professionally.
- Monitored dining room environment to enhance guest comfort and experience.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Provided excellent customer service by anticipating customer needs.
- Managed incoming calls during busy shifts.
- Took reservations over phone and in person.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Provided customers with accurate wait times and monitored waiting list.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Assisted servers in seating guests by escorting them to their tables.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Processed payments from customers using a POS system.
- Resolved conflicts between customers when necessary.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Managed dining room layout to maximize efficiency of staff members.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Balanced cash drawers at the end of each shift.
- Inspected dining areas for any damages or defects.
- Ensured compliance with health and safety regulations within the restaurant.
- Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Monitored dining area to assess server capacity and estimate wait times.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Took beverage orders and served drinks during peak meal times.
- Stocked server areas with supplies before, during and after shifts.
- Trained new cashiers on operational procedures and customer service standards.
- Accepted cash and credit card payments, issued receipts and provided change.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Delivered food orders promptly and courteously.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Education
Rancho Alamitos High School
Garden Grove, CAAssociate of Arts - Psychology
Orange Coast College
Costa Mesa, CA 08.2018 - 06.2022
Skills
- Customer service
- Staff training
- Inventory management
- Safety compliance
- Conflict resolution
- Quality control
- Team collaboration
- Effective communication
- Time management
- Attention to detail
- Positive attitude
- Problem solving
- Workflow optimization
- Exceptional communication
- Adaptable to change
- Customer engagement
- Team player mentality
- Task prioritization
- Health standards
- Hospitality expertise
- Verbal communication
- Multitasking proficiency
- Guest feedback
- Complaint handling
- Hospitality service expertise
- Positive and professional
Languages
English
Native/ Bilingual
Vietnamese
Native/ Bilingual
Affiliations
- Love to watch Horror Analog on Youtube
- Consistently watch low budget “low quality” movies with interesting plot.
- Loves to spend time with family and with my puppy.
- Active Book reader (loves especially true crime, romance, and mystery)
References
References available upon request.
Timeline
Assistant Manager
Blue Bowl Superfoods
04.2024 - 06.2026
Assistant Store Manager
Me time Beauty Lounge
06.2023 - 05.2024
Host, Cashier, Server, and OST
Cheesecake Factory Inc
05.2022 - 02.2024
Associate of Arts - Psychology
Orange Coast College
08.2018 - 06.2022
Rancho Alamitos High School