Vivian Berry
Skokie,IL
Summary
Experienced customer service representative with a background in front desk operations, membership sales, and client engagement. Strong communication skills with the ability to build relationships, handle phone inquiries, and resolve issues in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Front Desk Associate
CycleBar
11.2024 - Current
- Processed check-ins and check-outs, maintaining accuracy in guest billing information.
- Maintained lobby area cleanliness and organization, contributing to a welcoming environment for guests.
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Answered customer telephone calls and appropriately handled needs.
- Enforced policies and procedures to increase efficiency.
- Clean and sanitize bikes after each class.
- Handle card transactions.
- Support instructors and studio staff to ensure smooth daily operations.
Sales Associate
Renaissance Athletic Club
07.2021 - 11.2024
- Answered customer questions about memberships and personal training packages.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Cleaned and sanitized the equipment.
- Collaborated with team members to achieve monthly sales.
- Managed efficient cash register operations.
- Worked flexible hours across night, weekend, and holiday shifts.
Activities Assistant
The Willows Skilled Nursing and Rehab
01.2020 - 05.2021
- Collaborated with healthcare staff to assess individual needs and tailor activities accordingly.
- Managed scheduling of activities.
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Provided emotional support and companionship to improve the quality of life for residents.
- Scheduled movies, entertainment, and other special events.
- Evaluated supplies and requested purchases to meet activity plans.
Education
Associate of Science - General Studies
Lake Michigan College
Benton Harbor, MI05-2024
Skills
- Customer service
- Guest services
- Computer skills
- Phone and email etiquette
- Credit and cash payments
Timeline
Front Desk Associate
CycleBar
11.2024 - Current
Sales Associate
Renaissance Athletic Club
07.2021 - 11.2024
Activities Assistant
The Willows Skilled Nursing and Rehab
01.2020 - 05.2021
Associate of Science - General Studies
Lake Michigan College