Vivian DuBrowa
Mason,OH
Summary
Dynamic professional with extensive experience in customer service and team collaboration. Skilled in managing high-volume situations, maintaining cleanliness, and enhancing guest experiences. Committed to delivering exceptional service and fostering positive relationships.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Barista
Gata Magica Cafe and Lounge
Columbus, Ohio
11.2024 - Current
- Prepared specialty coffee beverages following established recipes and standards.
- Maintained cleanliness and organization of the work area throughout shifts.
- Provided exceptional customer service by engaging with guests and addressing inquiries.
- Operated espresso machines and other equipment to ensure quality beverage preparation.
- Collaborated with team members to manage high-volume rush periods efficiently.
- Assisted in training new baristas on operational procedures and customer service skills.
- Monitored inventory levels and restocked supplies during shifts.
- Handled cash transactions accurately while ensuring a smooth checkout process.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Described menu items to customers and suggested products based on stated preferences.
- Stocked shelves with ingredients needed to make coffee drinks.
- Monitored inventory levels of supplies and restocked when necessary.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Created complex, hand-crafted beverages based upon customer preferences.
- Supported highest standards of conduct and service to support company reputation.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Ground beans for espresso shots according to individual customer specifications.
- Implemented feedback from customers to improve service quality and menu offerings.
- Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
- Engaged with customers on social media platforms, responding to inquiries and promoting special offers.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Monitored and adjusted inventory levels to minimize waste and ensure availability of popular items.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
Guest Service Associate
Target
South Lebanon, Ohio
09.2021 - Current
- Resolved guest complaints and issues promptly to ensure satisfaction and comfort.
- Handled cash and processed payments accurately during transactions at the front desk.
- Trained new staff on customer service protocols and operational procedures effectively.
- Communicated with team members to coordinate services and improve guest interactions.
- Resolved guest complaints in a professional manner.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Handled customer complaints professionally and efficiently.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Provided guidance to new team members on how to perform tasks correctly.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Built and maintained productive relationships with employees.
Barista
Panera Bread
Mason, Ohio
02.2020 - 08.2021
- Prepared and served meals following health and safety guidelines.
- Maintained cleanliness of dining area and kitchen equipment.
- Assisted customers with menu selections and dietary restrictions.
- Operated kitchen equipment safely and effectively during meal preparation.
- Collaborated with team members to ensure efficient service during peak hours.
- Stocked ingredients and supplies in accordance with inventory procedures.
- Handled cash register transactions accurately while providing customer service.
- Monitored food quality and freshness throughout the service period.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Served meals to customers in a friendly and courteous manner.
- Operated cash register to process cash, check, and credit card transactions.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Performed a variety of duties related to food service.
- Cleaned kitchen areas, equipment and utensils.
- Maintained order and cleanliness of work areas to conform with health codes.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Greeted customers upon arrival in the dining area.
- Set up, restocked and cleaned dining areas.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Maintained professional demeanor during interactions with customers and co-workers.
- Acquired new skills to support team and further accommodate customer needs.
- Received food orders from individuals and explained offerings.
- Prepared beverages such as coffee, tea, soda.
- Organized take-out orders for customers who requested them.
- Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Operated dishwashing machines safely and efficiently.
- Properly stored all leftover food items after each shift.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
- Monitored inventory levels of food items used during meal services.
- Assisted with unloading deliveries from suppliers into storage areas.
- Utilized point-of-sale systems for taking orders from customers.
Education
Bachelor of Science - Health Sciences
The Ohio State University
05-2027
High School Diploma -
Lebanon High School
01-2023
Some College (No Degree) - Dental Hygiene
Sinclair Community College
Skills
- Customer service
- Team collaboration
- Problem resolution
- Inventory management
- Health and safety
- Effective communication
Certification
- CPR and First Aid Certified
Affiliations
- Shadowing at multiple dental clinics
- Volunteering at synagogues
Education and Training
other,other,true,other
Timeline
Barista
Gata Magica Cafe and Lounge
11.2024 - Current
Guest Service Associate
Target
09.2021 - Current
Barista
Panera Bread
02.2020 - 08.2021
Some College (No Degree) - Dental Hygiene
Sinclair Community College
High School Diploma -
Lebanon High School
Bachelor of Science - Health Sciences
The Ohio State University