VIVIAN ESPADA
Hollywood
Summary
Dynamic healthcare professional with extensive experience as a Referral Coordinator at DR JOHN B HYLTON, excelling in patient scheduling and accurate documentation. Proven ability to enhance referral efficiency through strong communication and critical thinking skills, ensuring exceptional patient care and satisfaction while adhering to HIPAA regulations.
Personable and highly organized professional with talent for managing administrative tasks and coordinating patient care. Possesses knowledge of referral processes and healthcare systems, along with skills in data entry and communication. Committed to enhancing patient satisfaction and streamlining referral operations.
Developed strong coordination and administrative skills within healthcare environment, excelling in patient care and referral management. Demonstrated ability to handle complex tasks and communicate effectively with diverse stakeholders. Seeking to leverage these transferrable skills in new, dynamic role.
Overview
17
17
years of professional experience
Work History
Referral Coordinator
DR JOHN B HYLTON
Cooper City, FL
01.2026 - Current
- Assisted in scheduling patient referrals to ensure timely appointments.
- Coordinated communication between patients and healthcare providers for effective follow-up.
- Managed referral documentation to maintain accurate patient records and streamline processes.
- Developed strong relationships with specialists to enhance referral efficiency and patient satisfaction.
- Conducted regular audits of referral processes to identify areas for improvement and implement solutions.
- Utilized electronic health record systems for tracking referrals and managing patient data securely.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
Medical Assistant
CLAREMEDICA
Plantation, FL
06.2024 - 01.2026
- Assisted healthcare professionals with patient examinations and procedures.
- Managed patient scheduling and coordinated follow-up appointments effectively.
- Administered medications and monitored patient responses under supervision.
- Educated patients on treatment plans and medication usage, enhancing understanding.
- Maintained accurate patient records using electronic health record systems.
- Supported clinical staff by preparing examination rooms and ensuring cleanliness.
- Conducted routine laboratory tests and processed specimens for analysis.
- Collaborated with multidisciplinary teams to improve patient care delivery processes.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
Clara Maass Medical Center
Clara Maass Medical Center
Belleville, NJ
01.2009 - 01.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
No Degree - MEDICAL ASSISTANT
Florida Career College
Miami, FL01-2019
High School Diploma -
BARRINGER
Newark, NJ06-1995
Skills
- Pre-authorizations
- Insurance verification
- Medical terminology
- Patient scheduling
- Multi-line phone proficiency
- Medical terminology knowledge
- Data entry proficiency
- Appointment scheduling
- Accurate documentation
- HIPAA regulations
- Notetaking and documentation
- Caseload management
- Referral wait list management
- HIPAA guidelines
- Epic systems
- Critical thinking
- Patient care assessment
- Basic life support for health care providers (BLS)
- Patient education
- CPR/AED
- Heartsaver first aid (first aid)
Languages
Spanish
Native or Bilingual
Timeline
Referral Coordinator
DR JOHN B HYLTON
01.2026 - Current
Medical Assistant
CLAREMEDICA
06.2024 - 01.2026
Clara Maass Medical Center
Clara Maass Medical Center
01.2009 - 01.2016
No Degree - MEDICAL ASSISTANT
Florida Career College
High School Diploma -
BARRINGER