Vivian Froeschner
League City
Overview
5
5
years of professional experience
Work History
Host
Red River Cantina
League City
12.2023 - Current
- Provided excellent customer service by anticipating customer needs.
- Served as point-of-contact for resolving guest complaints or special requests.
- Provided customers with accurate wait times and monitored waiting list.
- Took reservations over phone and in person.
- Contributed to team efforts by accomplishing related tasks as needed.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
Host
Pomodoros Greek & Italian Cafe
League City
12.2021 - 11.2023
- Processed payments from customers using a POS system.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Managed dining room layout to maximize efficiency of staff members.
- Served as point-of-contact for resolving guest complaints or special requests.
- Provided excellent customer service by anticipating customer needs.
- Provided customers with accurate wait times and monitored waiting list.
- Greeted guests upon arrival and provided them with menus.
- Took reservations over phone and in person.
- Contributed to team efforts by accomplishing related tasks as needed.
- Managed incoming calls during busy shifts.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Balanced cash drawers at the end of each shift.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Assisted guests with selecting food items based on dietary needs or preferences.
- Verified that prepared food met requirements for quality and quantity before delivery.
Bagger
H-E-B Grocery
League City
04.2020 - 05.2021
- Greeted customers warmly and answered any questions they had.
- Assisted customers with loading their purchases into their vehicles.
- Bagged groceries for customers quickly and accurately.
- Offered assistance to elderly or disabled patrons who needed help carrying bags out of the store.
- Assisted with stocking shelves when necessary.
- Packed purchased items in shopping bags appropriately to avoid bag breaks and spills.
Education
Associate of Fine Arts - Arts
San Jacinto College South
Houston, TXSkills
- Customer service
- Visual merchandising
- Aesthetics understanding
- Quality assurance
- Project management
- Team collaboration
Timeline
Host
Red River Cantina
12.2023 - Current
Host
Pomodoros Greek & Italian Cafe
12.2021 - 11.2023
Bagger
H-E-B Grocery
04.2020 - 05.2021
Associate of Fine Arts - Arts
San Jacinto College South
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