Hi, I’m
Vivian Garza
San Antonio,TX
Summary
Proven track record in enhancing customer satisfaction and loyalty, demonstrated during tenure at SeaWorld. Excelled in mentoring and fostering team growth, alongside adeptness in POS system operation and maintaining composure under pressure. Achieved notable improvements in service delivery by leveraging attention to detail and organizational skills, without exceeding a single numerical reference.
Overview
6
years of professional experience
Work History
Lowe’s
Customer Service Cashier
02.2022 - 10.2024
Job overview
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
SeaWorld
Leadership Team Member
02.2020 - 01.2021
Job overview
- Mentored junior team members, fostering a culture of continuous learning and skill development.
- Mentored and guided employees to foster proper completion of assigned duties.
- Led change management efforts, successfully navigating organizational transitions while maintaining employee morale and engagement.
- Built strong relationships with customers through positive attitude and attentive response.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
CVS Pharmacy
Pharmacy Assistant
01.2019 - 04.2019
Job overview
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
Education
Pleasanton High SchoolPleasanton, TX
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- POS system operation
- Attention to detail
Timeline
Customer Service Cashier
Lowe’s
02.2022 - 10.2024
Leadership Team Member
SeaWorld
02.2020 - 01.2021
Pharmacy Assistant
CVS Pharmacy
01.2019 - 04.2019
Pleasanton High School
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