Vivian Hedican
Moberly,Missouri
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Secretary
Complete Family Medicine
06.2023 - Current
- Enhanced patient satisfaction by efficiently scheduling appointments and managing calendars for multiple physicians.
- Streamlined office communications by promptly answering phone calls, routing messages, and providing accurate information to patients.
- Increased office efficiency with thorough management of medical records, ensuring accuracy and accessibility for all staff members.
- Boosted patient retention by providing exceptional customer service and building rapport with each individual.
- Check in patients for appointments per schedule for 3-5 providers, assisting check in with urgent care as needed.
- Communicate messages to appropriate care coordinator to aid in patient care.
- Answer phones and transfer to appropriate individual who can best understand and respond to patient questions or concerns.
- Schedule appointments for providers as needed.
- File medical documents correctly, protecting HIPAA and ensure documents are filed in the correct location for the correct patient.
- Assist in maintaining cleanliness of office space; including waiting room, staff and patient restrooms, and restocking low supplies.
- Acquire and maintain American Heart Association (AHA) BLS (Basic Life Support) certification - Completed 2023, certificate available upon request.
Lifeguard
Edwardsville YMCA
02.2023 - 05.2023
- Enforce facility rules and regulations to ensure patron safety
- Perform and assist with rescues for in-water emergencies
- Provide first aid and/or pre-hospital medical treatment when needed
- Maintain personal physical fitness and knowledge of facility procedures and in-water skills
- Supervise patrons during regular pool hours
- Assist with maintaining facility cleanliness
- Perform chemical testing on pools following facility guidelines.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Prevented accidents through regular equipment inspections and maintenance.
Camp Counselor
Girl Scouts of Central Illinois
06.2022 - 08.2022
- Plan, lead, and execute age-appropriate activities relevant to camp descriptions
- Supervise campers during swim times and perform swim tests as a lifeguard on-duty
- Mitigate personal issues among campers and delegate when necessary
- Maintain group schedule following overall guidelines
- Ensure unit cleanliness and assist in overall camp cleanings
- Participate in camp activities (All-Camp, Opening/Closing Campfires, Wednesday cookout, etc.)
- Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
- Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
Team Member
Grady's Family Fun Park
04.2021 - 09.2021
- Operate park attractions according to job training
- Promote safety by enforcement of facility rules and regulations
- Manage attraction ticket sales
- Communicate frequently with other park staff members to ensure operator presence at attractions
- Maintain park cleanliness, including following COVID-19 regulations.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Lifeguard
City of Bloomington
05.2021 - 08.2021
- Enforce facility rules and regulations to ensure patron safety.
- Perform and assist with rescues for in-water emergencies.
- Provide first aid, CPR, and/or pre-hospital medical treatment when needed.
- Maintain personal physical fitness, and knowledge of facility procedures and in-water skills.
- Supervise swimmers during normal pool hours, swimming lessons, day camps, and special events.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Prevented accidents through regular equipment inspections and maintenance.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis, including following COVID-19 policies and procedures..
Education
Southern Illinois University Edwardsville (SIUE)
Edwardsville, Illinois12.2023
High School Diploma -
Illinois Mathematics And Science Academy (IMSA)
Aurora, Illinois06.2021
El Paso-Gridley High School
El Paso, Illinois05.2018
Skills
- Time management
- Strong communication and collaboration
- Critical thinking and problem solving
- Microsoft Office Proficiency
- Intermediate French Language Proficiency
- Quick adaptation to new environments and procedures
Certification
- American Red Cross Lifeguarding with CPR/AED for Professional Rescuers and First Aid, 05/01/21
- Illinois Pharmacy Technician License, 09/01/21
- Illinois DCFS Mandated Reporter Training, 05/01/22
Languages
French
Professional Working
Spanish
Limited Working
Sign Language (ASL)
Professional Working
Timeline
Medical Secretary
Complete Family Medicine
06.2023 - Current
Lifeguard
Edwardsville YMCA
02.2023 - 05.2023
Camp Counselor
Girl Scouts of Central Illinois
06.2022 - 08.2022
Lifeguard
City of Bloomington
05.2021 - 08.2021
Team Member
Grady's Family Fun Park
04.2021 - 09.2021
Southern Illinois University Edwardsville (SIUE)
High School Diploma -
Illinois Mathematics And Science Academy (IMSA)
El Paso-Gridley High School