Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Vivian Hedican

Moberly,Missouri

Overview

3
3
years of professional experience
1
1
Certification

Work History

Medical Secretary

Complete Family Medicine
06.2023 - Current
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing calendars for multiple physicians.
  • Streamlined office communications by promptly answering phone calls, routing messages, and providing accurate information to patients.
  • Increased office efficiency with thorough management of medical records, ensuring accuracy and accessibility for all staff members.
  • Boosted patient retention by providing exceptional customer service and building rapport with each individual.
  • Check in patients for appointments per schedule for 3-5 providers, assisting check in with urgent care as needed.
  • Communicate messages to appropriate care coordinator to aid in patient care.
  • Answer phones and transfer to appropriate individual who can best understand and respond to patient questions or concerns.
  • Schedule appointments for providers as needed.
  • File medical documents correctly, protecting HIPAA and ensure documents are filed in the correct location for the correct patient.
  • Assist in maintaining cleanliness of office space; including waiting room, staff and patient restrooms, and restocking low supplies.
  • Acquire and maintain American Heart Association (AHA) BLS (Basic Life Support) certification - Completed 2023, certificate available upon request.

Lifeguard

Edwardsville YMCA
02.2023 - 05.2023
  • Enforce facility rules and regulations to ensure patron safety
  • Perform and assist with rescues for in-water emergencies
  • Provide first aid and/or pre-hospital medical treatment when needed
  • Maintain personal physical fitness and knowledge of facility procedures and in-water skills
  • Supervise patrons during regular pool hours
  • Assist with maintaining facility cleanliness
  • Perform chemical testing on pools following facility guidelines.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Prevented accidents through regular equipment inspections and maintenance.

Camp Counselor

Girl Scouts of Central Illinois
06.2022 - 08.2022
  • Plan, lead, and execute age-appropriate activities relevant to camp descriptions
  • Supervise campers during swim times and perform swim tests as a lifeguard on-duty
  • Mitigate personal issues among campers and delegate when necessary
  • Maintain group schedule following overall guidelines
  • Ensure unit cleanliness and assist in overall camp cleanings
  • Participate in camp activities (All-Camp, Opening/Closing Campfires, Wednesday cookout, etc.)
  • Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
  • Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
  • Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.

Team Member

Grady's Family Fun Park
04.2021 - 09.2021
  • Operate park attractions according to job training
  • Promote safety by enforcement of facility rules and regulations
  • Manage attraction ticket sales
  • Communicate frequently with other park staff members to ensure operator presence at attractions
  • Maintain park cleanliness, including following COVID-19 regulations.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.

Lifeguard

City of Bloomington
05.2021 - 08.2021
  • Enforce facility rules and regulations to ensure patron safety.
  • Perform and assist with rescues for in-water emergencies.
  • Provide first aid, CPR, and/or pre-hospital medical treatment when needed.
  • Maintain personal physical fitness, and knowledge of facility procedures and in-water skills.
  • Supervise swimmers during normal pool hours, swimming lessons, day camps, and special events.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Prevented accidents through regular equipment inspections and maintenance.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis, including following COVID-19 policies and procedures..

Education

Southern Illinois University Edwardsville (SIUE)
Edwardsville, Illinois
12.2023

High School Diploma -

Illinois Mathematics And Science Academy (IMSA)
Aurora, Illinois
06.2021

El Paso-Gridley High School
El Paso, Illinois
05.2018

Skills

  • Time management
  • Strong communication and collaboration
  • Critical thinking and problem solving
  • Microsoft Office Proficiency
  • Intermediate French Language Proficiency
  • Quick adaptation to new environments and procedures

Certification

  • American Red Cross Lifeguarding with CPR/AED for Professional Rescuers and First Aid, 05/01/21
  • Illinois Pharmacy Technician License, 09/01/21
  • Illinois DCFS Mandated Reporter Training, 05/01/22

Languages

French
Professional Working
Spanish
Limited Working
Sign Language (ASL)
Professional Working

Timeline

Medical Secretary

Complete Family Medicine
06.2023 - Current

Lifeguard

Edwardsville YMCA
02.2023 - 05.2023

Camp Counselor

Girl Scouts of Central Illinois
06.2022 - 08.2022

Lifeguard

City of Bloomington
05.2021 - 08.2021

Team Member

Grady's Family Fun Park
04.2021 - 09.2021

Southern Illinois University Edwardsville (SIUE)

High School Diploma -

Illinois Mathematics And Science Academy (IMSA)

El Paso-Gridley High School

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Vivian Hedican