Vivian Hosmer
Kansas City,MO
Summary
Adept at delivering exceptional customer service and hospitality, I honed my skills at Ms Gilmores Tearoom, mastering multitasking and cleanliness standards. My experience includes efficiently managing customer needs and enhancing satisfaction, demonstrating both strong memory retention (a hard skill) and interpersonal abilities (a soft skill), contributing to a positive and welcoming environment.
Overview
4
4
years of professional experience
Work History
Server
Ms Gilmores Tearoom
Springfield
02.2024 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Receptionist
Country Club Veterinary Clinic
Springfield MO
01.2022 - 02.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Cashier
S and L Donuts
Springfield MO
06.2020 - 01.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Central High School
Springfield, MO05.2021
Skills
- Exceptional customer service
- Hospitality service expertise
- Memory retention
- Cleanliness standards
Timeline
Server
Ms Gilmores Tearoom
02.2024 - 07.2024
Receptionist
Country Club Veterinary Clinic
01.2022 - 02.2024
Cashier
S and L Donuts
06.2020 - 01.2022
Central High School