Vivian Hunt
Anchorage,AK
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Vitus Energy
11.2023 - 01.2024
- Help customers, stock, clean, cook food items, pump propane and check in merchandise.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Office Administrative Assistant
Nine Star Education & Employment Services
03.2023 - 06.2023
- Answer phone calls, take messages, clean and organize the office.
- Help assist office workers with paperwork, printing, typing work notes.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Created and updated records and files to maintain document compliance.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Created and maintained databases to track and record customer data.
Customer Service Representative
Circle K
09.2022 - 01.2023
- Help customers, stock, clean, cook food items, pump propane and check in merchandise.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Implemented and developed customer service training processes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Associate of Science - Nursing Education
Ilisagvik College
Barrow, AK05.2022
Associate of Science - Nursing Education
University of Alaska Anchorage
Anchorage, AK05.2019
Skills
- Research
- Transaction Processing
- Scheduling
- Quality Control
- Team Development
- Money handling abilities
- Customer Relations
- Direct Sales
Timeline
Customer Service Representative
Vitus Energy
11.2023 - 01.2024
Office Administrative Assistant
Nine Star Education & Employment Services
03.2023 - 06.2023
Customer Service Representative
Circle K
09.2022 - 01.2023
Associate of Science - Nursing Education
Ilisagvik College
Associate of Science - Nursing Education
University of Alaska Anchorage
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