Vivian Jones
Cypress,TX
Summary
A hard worker that is successful in providing fast and high-quality customer service. An adaptable employee with expertise in personnel development, team collaboration, patient communication, and resolving issues. Very knowledgeable of compliance standards and healthcare systems.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Patient Access Representative
Memorial Hermann
Houston, TX
05.2024 - Current
- Facilitated insurance verification and pre-authorization procedures, enabling timely access to services for patients.
- Managed patient registration processes, ensuring accurate data entry and adherence to healthcare regulations for optimal patient service.
- Streamlined appointment scheduling systems, reducing patient wait times and enhancing overall satisfaction.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Developed training materials for new staff to streamline onboarding and enhance knowledge retention.
Enteral Technician
Memorial Hermann
Houston, TX
10.2023 - 05.2024
- Managed storage and preparation of breast and formula milk for patients in the hospital.
- Trained new technicians on equipment handling protocols, supporting adherence to safety standards.
- Collaborated with healthcare teams to streamline processes, enhancing patient care delivery.
Server
Star Cinema Grill
Richmond, TX
07.2021 - 10.2023
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Handled multiple tasks in fast-paced environment, ensuring timely food and beverage delivery to guests.
- Partnered with kitchen staff to streamline order processing, enhancing overall service flow.
- Onboarded new team members on service protocols and operational standards, fostering team readiness.
Box Office Associate
Star Cinema Grill
Richmond, TX
01.2021 - 07.2021
- Processed ticket sales using point-of-sale software, ensuring seamless transactions for customers.
- Managed cash register operations, ensuring accurate transactions.
- Assisted customers with inquiries and provided excellent service.
- Coordinated seating arrangements to enhance customer experience and maximize venue capacity.
- Handled refund and exchange requests per policy, maintaining customer satisfaction and compliance.
Education
Associate of Science - Biology
Lone Star College
Cypress, TX 06.2026 - 06.2026
High School Diploma -
William B. Travis High School
08.2017 - 05.2021
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Medical terminology
- Effective communication
Certification
- CPR Certification
- AED Certification
- First-Aide Certification
- BLS Certification
Timeline
Associate of Science - Biology
Lone Star College
06.2026 - 06.2026
Patient Access Representative
Memorial Hermann
05.2024 - Current
Enteral Technician
Memorial Hermann
10.2023 - 05.2024
Server
Star Cinema Grill
07.2021 - 10.2023
Box Office Associate
Star Cinema Grill
01.2021 - 07.2021
High School Diploma -
William B. Travis High School
08.2017 - 05.2021