Vivian Koczur
Roseville
Summary
Dedicated professional with demonstrated strengths in customer service, and time management. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals.
Overview
14
14
years of professional experience
Work History
Program Coordinator
Cultural Homestay International
Roseville, CA
10.2018 - Current
- Developed a steady pipeline of program referrals by overseeing branch relationship programs.
- Communicating via email and phone daily with international participants.
- Ensure all program and government requirements are fulfilled
- Close supervision of accounts; maintaining and completing monthly reports; and ongoing communication with employers and students.
- Conduct interviews and assess the language skills of international candidates.
- Hire for different American employers and assign candidates to the best job that fits their skills.
- Assist international participants during their stay in the United States and make sure they understand and respect the DOS regulations.
- Coordinated tracking, reporting, and insights for program activities.
- Maintain records in the Student and Exchange Visitor Information System (SEVIS) database for monitoring exchange visitors.
Client Engagement Manager
Mitsubishi
Richmond, CA
09.2021 - 03.2022
- Developed and maintained strong client relationships to enhance satisfaction and retention.
- Led cross-functional teams to implement strategic initiatives, improving service delivery efficiency.
- Analyzed client feedback to identify trends, driving continuous improvement in engagement strategies.
- Collaborated with sales teams to align client needs with product offerings, optimizing service solutions.
Childcare Coordinator
Tahoe Donner Association
Truckee, CA
01.2017 - 01.2018
- Balanced program offerings against financial resources with careful management of day-to-day and special activities.
- Enhanced learning and development for children of varying skill levels with diversified instructional strategies.
- Determined allocations of funds for staff, supplies, materials, and equipment and authorized purchases.
- Grew attendance through successful promotional strategies, attracting new families to the program and maintaining high enrollment.
- Recruited, hired, trained, and evaluated primary and supplemental staff and recommended personnel actions for programs and services.
- Performed manual labor tasks to detailed instructions from supervisors.
- Approached and solved problems with initiative and sound judgment.
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.
Human Resources Specialist/ Data entry
Northstar California Resort
Truckee, CA
10.2012 - 01.2014
- Maintained and updated employee records to reflect accurate information or changes in employment status.
- Contributed to effective hiring with well-organized recruitment strategies targeted at quality candidates.
- Reviewed new hire paperwork to confirm completion of forms and presence of supporting documentation.
- Organized and conducted orientation sessions, job skills training, and other employee development initiatives.
- Organized employee records consistently, staying compliant with internal and government requirements.
- Assisted management with meeting union agreements by communicating requirements and implementing strategies to manage necessary changes.
- Worked efficiently with highly repetitive tasks, maintaining a detail-oriented approach and precision.
- Collaborated with team members to meet daily demands and handle challenging projects.
Education
Bachelor of Science - Business And Tourism Management & Administration
Duoc UC
Santiago, Chile06.2009
Skills
- Task prioritization
- Coordination
- Bilingual, English/Spanish
- Time Management
- Problem Solver
- Program Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Client Engagement Manager
Mitsubishi
09.2021 - 03.2022
Program Coordinator
Cultural Homestay International
10.2018 - Current
Childcare Coordinator
Tahoe Donner Association
01.2017 - 01.2018
Human Resources Specialist/ Data entry
Northstar California Resort
10.2012 - 01.2014
Bachelor of Science - Business And Tourism Management & Administration
Duoc UC