Vivian Lacey
Arlington
Summary
Dynamic retail and sales leader with 5+ years of management experience and a proven ability to drive revenue, develop high-performing teams, and execute brand standards. Background includes regional leadership in financial services and current expertise in luxury retail visual merchandising. Skilled at delivering elevated customer experiences, maintaining visual excellence, and aligning store presentation with sales goals—well-suited for a fast-paced, brand-driven environments.
Overview
10
10
years of professional experience
Work History
Visuals Manager
Michael Kors
01.2025 - Current
- Drove sales through strategic floor moves, product placement, and impactful window displays that attracted customer attention
- Partnered with leadership to align visual presentation with KPIs, promotions, and inventory levels, enhancing brand visibility
- Lead execution of brand-aligned visual merchandising, ensuring consistency with luxury retail standards
- Trained team on styling, product knowledge, and visual expectations, improving customer engagement and satisfaction
- Maintain high standards of store aesthetics, cleanliness, and brand storytelling
Regional Leader/Manager
Primerica
01.2017 - 01.2022
- Achieved promotions through District, Division, and Regional leadership roles due to strong performance
- Directed regional sales operations with consistent top performance in recruiting and production
- Built and coached teams to exceed sales targets and improve retention
- Delivered training programs on sales strategy and client engagement, enhancing team performance growth
- Managed client relationships while ensuring compliance with financial regulations and maintaining service quality
Waitress
Waffle House
01.2016 - 01.2017
- Provided exceptional customer service in fast-paced, high-volume environment
- Developed strong rapport with guests, driving repeat business and satisfaction
- Handled multiple priorities while ensuring accuracy and efficiency
Self-Checkout Clerk
Sam's Club
01.2016 - 01.2017
- Assisted customers and resolved checkout issues to enhance satisfaction
- Ensured transaction accuracy to facilitate smooth shopping experience
- Assisted members with purchases at checkout stations.
- Operated cash registers and handled various payment methods.
- Maintained cleanliness and organization of checkout area.
Education
High School Diploma -
Juan Seguin High School
Coursework Completed -
Tarrant County College (TCC)
Skills
- Visual strategy development
- Luxury Retail Presentation
- Window display design
- Brand standards
- Inventory Awareness & Floor Planning
- Store operations
- Sales performance
- Client experience
- Team training
- Visual team management
- Communication & Coaching
Professional Licenses
- Life Insurance License (TX, AZ, LA)
- Property & Casualty Insurance
Timeline
Visuals Manager
Michael Kors
01.2025 - Current
Regional Leader/Manager
Primerica
01.2017 - 01.2022
Waitress
Waffle House
01.2016 - 01.2017
Self-Checkout Clerk
Sam's Club
01.2016 - 01.2017
High School Diploma -
Juan Seguin High School
Coursework Completed -
Tarrant County College (TCC)