Vivian Lee
South Jordan,UT
Overview
5
5
years of professional experience
Work History
Hostess, Food Runner, Bartender
KPOT
Taylorsville, UT
04.2023 - Current
- Answered questions about menu items and specials.
- Managed reservations, waitlists, and special requests for large parties.
- Based seating arrangements around customer preferences and restaurant policies for optimal turnover of tables.
- Set assignment of servers' sections for next day operation.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Greeted customers and escorted them to their tables.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Answered incoming calls with appropriate greeting and provided information about any inquiries about the restaurant.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Provided assistance to fellow coworkers as needed during rush hours.
- Polished silverware and kept up with cleanliness of the Back of House area.
- Ran plates of food items quickly and safely.
- Separated raw meats, cooked sides, and vegetables appropriately on running carts for minimal cross contamination.
- Expedited carts of food accordingly for easier foodrunning during busy hours.
- Made alcoholic drinks accordingly to Utah regulations.
- Watched for safety risks to inebriated customers and fellow coworkers.
Shift Leader
Dairy Queen
Murray, UT
04.2022 - 04.2023
- Worked with customers for an improved experience of our drinks and service.
- Completed many orders at a busy, popular location.
- Made drinks properly, with specific add-ons.
- Worked with constant deadlines to ensure every customer got their order on time, and well done.
- Kept up the cleanliness of the working area repeatedly throughout the shift, wiping down equipment and surfaces.
- Efficient with a register and handling money.
- Extended duties to employees based on role and skills.
- Adhered to company policies and standards.
- Assisted in training new employees on shift operations.
Front of House Staff Member, Kitchen Staff
Maverik Adventure's First Stop
Murray, UT
04.2021 - 04.2022
- Resolved customer complaints, striving to have a happy customer regularly.
- Completed many safe and successful transactions at a busy location.
- Kept up cleanliness and tidiness of the working area, checking high traffic areas.
- Consistent and timely with waste removal and restocking of hot food items.
- Wrote in time logs frequently to upkeep with operation of appliances.
Education
Bingham High School
South Jordan, UT08-2022
Skills
- Food handler permit
- Limited Vietnamese
- Fluent English
- On and off-premise alcohol serving certificates
- Familiar with Microsoft Office
Timeline
Hostess, Food Runner, Bartender
KPOT
04.2023 - Current
Shift Leader
Dairy Queen
04.2022 - 04.2023
Front of House Staff Member, Kitchen Staff
Maverik Adventure's First Stop
04.2021 - 04.2022
Bingham High School