Vivian Lemus
Revere
Summary
Dynamic and customer-focused professional with extensive experience at Starbucks and TJX Companies. Expert in beverage preparation and cash handling, consistently enhancing customer satisfaction through exceptional service. Proven ability to train new staff and collaborate effectively with teams, fostering a positive and efficient work environment.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks, Barista
05.2024 - Current
- Delivered high-quality beverage preparation in fast-paced environment.
- Maintained cleanliness and organization of workstations to ensure safety standards.
- Assisted customers with menu selections, providing exceptional service and product knowledge.
- Collaborated with team members to optimize workflow during peak hours.
- Trained new baristas on equipment usage and operational procedures for consistency.
- Resolved customer complaints swiftly, fostering a positive dining experience and loyalty.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Sales Associate
TJX Companies, Marshalls
01.2023 - 02.2024
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained clean and organized sales floor, ensuring attractive merchandise displays.
- Processed transactions accurately using point-of-sale systems, improving checkout efficiency.
- Collaborated with team members to restock inventory and manage product placement effectively.
- Provided training support for new associates, fostering knowledge of store policies and procedures.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
High School Diploma -
Revere High School
Revere, MASkills
- Beverage preparation
- Customer service
- Menu knowledge
- Cleanliness standards
- Team collaboration
- Training new staff
- Positive interactions
- Cash handling procedures
- Time management
- Communication skills
- Opening and closing duties
- Cash handling
Languages
Spanish
Native or Bilingual
Timeline
Barista
Starbucks, Barista
05.2024 - Current
Sales Associate
TJX Companies, Marshalls
01.2023 - 02.2024
High School Diploma -
Revere High School